Online Non-Contact Measurement Gauges Service

Optimizing productivity and performance

Service is one of the most important factors to consider in owning an instrument. Our portfolio of gauging service solutions helps you to maximize the productivity and performance of your system throughout its entire life cycle and achieve the highest rate of return on your investment. 

Online Non-Contact Measurement Gauges Product Support Agreements
You´re covered in more ways than ever

Product Support Agreements (PSA) help you maximize productivity, improve process efficiency, and obtain the highest rate of return on your investment.

Our PSA can facilitate advanced analytics and remote diagnostics which when combined with regular maintenance can avoid costly repairs and equipment failures by proactively identifying issues. Customers have a better insight into the overall health of their systems over time instead of having to wait for an issue to arise. Systems run at optimum performance and downtime is minimized, reducing operating costs and providing customers peace of mind.   

Gauging-Service-PSA-Performance-870x653

A PSA can be custom tailored to your specific need and typically includes the following:

Preventative Maintenance

  • Review, inspection and testing of the gauging systems including both mechanical and electrical components
  • Safety audit
    • Environmental
    • Safety interlocks
    • Radiation (if applicable)
  •  Identification of preventive/planned replacement of durable components
  •  Replacement of non-durable parts
  •  Back-up system software to archive
  •  Durable and non-durable spare parts audit

We also provide local parts availability, 24/7 technical support by telephone and remote connection, local response time on request, remote system diagnosis on request, and various training modules.

Access and Response Service

Emergency breakdowns can occur despite all preventative efforts. Our Access and Response service diagnoses and resolves issues as quickly as possible. Access and Response service typically includes:

  • Remote technical support. Our highly trained technical support staff is available 24x7 by phone and by remote VPN connection into the instrument.
  • Field service engineering team. Our factory trained and certified field service engineering staff provides backup to the technical support team with specific site knowledge. They are available for on-site dispatch to resolve urgent issues as required. 
  • Application engineering team. Our knowledgeable and experienced application engineering staff is available for both remote and on-site support for situations involving more complex measurement and calibration, software, or other control issues. They also assist in process optimization services.

Recovery and Assistance

Most reported issues can be diagnosed and resolved remotely by our team of technical support engineers. If our staff determines that on-site intervention is necessary, our field service or application engineers are ready to be dispatched as soon as possible. Priority will be given to PSA customers if emergency recovery and assistance is included with the PSA order.

System Audit Visits and Remote Accuracy Check

System audit visits are on-site services provided by a highly knowledgeable application engineer (AE) who will work with your staff to conduct a detailed system performance analysis, create a plan for process optimization, and take any corrective or adaptive actions as necessary to achieve the best measurement performance. If included in the scope of supply, our AE will also assess and fine tune any closed-loop control as appropriate. The system audit service should be conducted at least once per annum for maximum benefits.

Between the system audit visits, our remote system health check can help you sustain an optimal performance level by providing needed visibility into the process. Our service team will work with you to gather the necessary data from the instrument and the corresponding data from your lab. Our engineers will analyze the data and schedule a follow-up call with you review the results, recommend adjustments, and address any other concerns or questions you may have.

Contact us for a PSA recommendation that fits your needs.

Online Non-Contact Measurement Gauges Process Optimization
Process Optimization

Process conditions will change as the equipment ages and it will affect the quality and efficiency of your operations. We provide a number of high impact and cost-effective services such as gauge calibration, control tuning, remote system health check and complete process audits. We will work with you to make recommendations and create a plan for process optimization.

Contact us to learn more about how these optimization services can help to maximize your productivity and efficiency.

Online Non-Contact Measurement Gauges Spare Parts
Spare Parts

Our spare parts are designed specifically for your Thermo Scientific system. We maintain inventories at facilities around the world so we can quickly respond to phone and online requests for replacement parts. We also recommend you store certain critical spare parts locally for emergency situations and operations where downtime is costly.

Contact us for a gauging spare parts inventory recommendation that fits your needs.

Online Non-Contact Measurement Gauges Technical Support
Technical Support

Our highly knowledgeable technical support team is your first line of defense when the need arises. Factory trained and certified technical support personnel are available 24/7 (request available) from offices around the globe by phone and by remote connection to the instrument to diagnose and resolve issues quickly.

Contact us to learn more.

Online Non-Contact Measurement Gauges Product Support Agreements
You´re covered in more ways than ever

Product Support Agreements (PSA) help you maximize productivity, improve process efficiency, and obtain the highest rate of return on your investment.

Our PSA can facilitate advanced analytics and remote diagnostics which when combined with regular maintenance can avoid costly repairs and equipment failures by proactively identifying issues. Customers have a better insight into the overall health of their systems over time instead of having to wait for an issue to arise. Systems run at optimum performance and downtime is minimized, reducing operating costs and providing customers peace of mind.   

Gauging-Service-PSA-Performance-870x653

A PSA can be custom tailored to your specific need and typically includes the following:

Preventative Maintenance

  • Review, inspection and testing of the gauging systems including both mechanical and electrical components
  • Safety audit
    • Environmental
    • Safety interlocks
    • Radiation (if applicable)
  •  Identification of preventive/planned replacement of durable components
  •  Replacement of non-durable parts
  •  Back-up system software to archive
  •  Durable and non-durable spare parts audit

We also provide local parts availability, 24/7 technical support by telephone and remote connection, local response time on request, remote system diagnosis on request, and various training modules.

Access and Response Service

Emergency breakdowns can occur despite all preventative efforts. Our Access and Response service diagnoses and resolves issues as quickly as possible. Access and Response service typically includes:

  • Remote technical support. Our highly trained technical support staff is available 24x7 by phone and by remote VPN connection into the instrument.
  • Field service engineering team. Our factory trained and certified field service engineering staff provides backup to the technical support team with specific site knowledge. They are available for on-site dispatch to resolve urgent issues as required. 
  • Application engineering team. Our knowledgeable and experienced application engineering staff is available for both remote and on-site support for situations involving more complex measurement and calibration, software, or other control issues. They also assist in process optimization services.

Recovery and Assistance

Most reported issues can be diagnosed and resolved remotely by our team of technical support engineers. If our staff determines that on-site intervention is necessary, our field service or application engineers are ready to be dispatched as soon as possible. Priority will be given to PSA customers if emergency recovery and assistance is included with the PSA order.

System Audit Visits and Remote Accuracy Check

System audit visits are on-site services provided by a highly knowledgeable application engineer (AE) who will work with your staff to conduct a detailed system performance analysis, create a plan for process optimization, and take any corrective or adaptive actions as necessary to achieve the best measurement performance. If included in the scope of supply, our AE will also assess and fine tune any closed-loop control as appropriate. The system audit service should be conducted at least once per annum for maximum benefits.

Between the system audit visits, our remote system health check can help you sustain an optimal performance level by providing needed visibility into the process. Our service team will work with you to gather the necessary data from the instrument and the corresponding data from your lab. Our engineers will analyze the data and schedule a follow-up call with you review the results, recommend adjustments, and address any other concerns or questions you may have.

Contact us for a PSA recommendation that fits your needs.

Online Non-Contact Measurement Gauges Process Optimization
Process Optimization

Process conditions will change as the equipment ages and it will affect the quality and efficiency of your operations. We provide a number of high impact and cost-effective services such as gauge calibration, control tuning, remote system health check and complete process audits. We will work with you to make recommendations and create a plan for process optimization.

Contact us to learn more about how these optimization services can help to maximize your productivity and efficiency.

Online Non-Contact Measurement Gauges Spare Parts
Spare Parts

Our spare parts are designed specifically for your Thermo Scientific system. We maintain inventories at facilities around the world so we can quickly respond to phone and online requests for replacement parts. We also recommend you store certain critical spare parts locally for emergency situations and operations where downtime is costly.

Contact us for a gauging spare parts inventory recommendation that fits your needs.

Online Non-Contact Measurement Gauges Technical Support
Technical Support

Our highly knowledgeable technical support team is your first line of defense when the need arises. Factory trained and certified technical support personnel are available 24/7 (request available) from offices around the globe by phone and by remote connection to the instrument to diagnose and resolve issues quickly.

Contact us to learn more.

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