Process Monitoring Instrument Services

Driving performance—the road to optimal efficiency and reliability

We provide a wide range of Thermo Scientific process monitoring instrument services designed around the unique requirements of your industry. We maintain and stand behind the performance of Thermo Scientific instruments so that you get reliable, accurate and precise results. 

Access a professional qualified team that includes an integrated Customer Service group, Technical Training, Technical Support, Factory Depot Repair and regionalized Field Service. Discover how you can maximize your investment with process monitoring instrument services. 

Contact us to learn more

Customizable and cost-effective service solutions to maximize your investment

Thermo Scientific™ Service Solutions are a vital component of your product’s lifecycle. These comprehensive solutions are exclusively created to drive optimal performance of your critical instruments that demand maximum uptime.

 

We understand the need for strict process control to operate efficiently and profitably within your industry. When you partner with Thermo Fisher Scientific, you gain access to engineers trained within the same factory your instruments were manufactured. Our service offerings include:

  • Extended warranty agreements 
  • Standard depot service 
  • Expedited depot service 
  • Preventative maintenance field service 
  • Advanced field service 
  • Premium field service 
Service level descriptions are available for the following product lines:
 
   Gas and sulfur analyzers (Thermo Scientific™ SOLA Gas and Sulfur Analyzers)

Contact us for a service quote

Driving performance—the road to optimal efficiency and reliability

Field Service for Onsite Service and Support
Our expanded regionalized Field Service team can be dispatched to your site to minimize system downtime during an emergency or for routine preventive maintenance. Experienced and reliable regional field service engineers and fast response times are included in our tiered service agreements.

Receive a quote for field services

Factory Depot Repair
Our factory depot repair service is designed for our customers to easily ship equipment for repair and maintenance directly to our factory.  Standard and expedited multi-year service agreements are available.  Quick turnaround time with factory-trained technicians and detailed repair reporting is available. 

Send your instrument to us for repair

Factory-certified spare parts

To keep your system running and properly collecting data, it’s important to have spare parts on hand. Extend the life of your instrument with Thermo Scientific factory-certified spare parts. We stock inventories for replacement parts critical to maintaining your plant operations.  We offer 2-day turnaround times and expedited fast shipping for many parts. We have created spare kits for your convenience and maximum uptime of your process.

Contact us for a parts request

Technical training

Our technical training courses provide the product knowledge and advanced skills needed for optimizing the investment in your equipment. Attend one of our classes and become an expert on these products:

  • Flow Instruments
  • Nuclear Gauges
  • Sulfur Analyzers
  • Process Mass Spectrometers
  • Radiation Safety

Visit our 2017 Technical Training site to view the full schedule of classes, register for a class, or submit a request for a custom class. We can customize a class to your topic of choice to be held at one of our sites or your site.  You can also download our 2017 Technical Training Course Calendar.

Visit training site

Customizable and cost-effective service solutions to maximize your investment

Thermo Scientific™ Service Solutions are a vital component of your product’s lifecycle. These comprehensive solutions are exclusively created to drive optimal performance of your critical instruments that demand maximum uptime.

 

We understand the need for strict process control to operate efficiently and profitably within your industry. When you partner with Thermo Fisher Scientific, you gain access to engineers trained within the same factory your instruments were manufactured. Our service offerings include:

  • Extended warranty agreements 
  • Standard depot service 
  • Expedited depot service 
  • Preventative maintenance field service 
  • Advanced field service 
  • Premium field service 
Service level descriptions are available for the following product lines:
 
   Gas and sulfur analyzers (Thermo Scientific™ SOLA Gas and Sulfur Analyzers)

Contact us for a service quote

Driving performance—the road to optimal efficiency and reliability

Field Service for Onsite Service and Support
Our expanded regionalized Field Service team can be dispatched to your site to minimize system downtime during an emergency or for routine preventive maintenance. Experienced and reliable regional field service engineers and fast response times are included in our tiered service agreements.

Receive a quote for field services

Factory Depot Repair
Our factory depot repair service is designed for our customers to easily ship equipment for repair and maintenance directly to our factory.  Standard and expedited multi-year service agreements are available.  Quick turnaround time with factory-trained technicians and detailed repair reporting is available. 

Send your instrument to us for repair

Factory-certified spare parts

To keep your system running and properly collecting data, it’s important to have spare parts on hand. Extend the life of your instrument with Thermo Scientific factory-certified spare parts. We stock inventories for replacement parts critical to maintaining your plant operations.  We offer 2-day turnaround times and expedited fast shipping for many parts. We have created spare kits for your convenience and maximum uptime of your process.

Contact us for a parts request

Technical training

Our technical training courses provide the product knowledge and advanced skills needed for optimizing the investment in your equipment. Attend one of our classes and become an expert on these products:

  • Flow Instruments
  • Nuclear Gauges
  • Sulfur Analyzers
  • Process Mass Spectrometers
  • Radiation Safety

Visit our 2017 Technical Training site to view the full schedule of classes, register for a class, or submit a request for a custom class. We can customize a class to your topic of choice to be held at one of our sites or your site.  You can also download our 2017 Technical Training Course Calendar.

Visit training site

Support

Contact us