Producing higher quality, cleaner steel, more efficiently

We provide ongoing service and support to our Steel Production Industry customers. Our services help to minimize cost of ownership, increase uptime, and maintain regulatory compliance to help ensure that our solutions continue to add value to your business operations. Our Global Service Team is focused on solving your equipment issues, providing you with world-class training and delivering exceptional technical support.

Meet our Global Service Team

Factory repair and calibration services

Our factory trained technicians provide a best-in-class service with a quick turnaround. We offer a full suite of fixed price repairs, NIST traceable certifications, and extended warranties to provide the predictable costs and detailed reporting your business needs. These services are provided for select equipment at our facilities.

Field services

For customers looking to recover quickly from equipment downtime, we offer fast response and expert field service engineering solutions to solve your problems. We also offer contract solutions such as Product Support Agreements (PSA), that will help reduce your unscheduled downtime and optimize your cost and equipment performance. Field services include extended warranties, depot services, preventative maintenance programs and advanced technical support on call.

Spare parts

Get the spare parts you need, quickly and easily with online ordering. We offer the most common spare parts 24/7, with a credit card or purchase order. Search by SKU or instrument model, view images of each part before placing your order and enjoy fast turnaround. US customers can order parts at

Technical support

Our expert technical support team is ready to help you address technical issues with your steel manufacturing technology and equipment. Search by product name or SKU and find the contact information for your equipment.