We're making changes!

Navigate products and documentation in one place at thermofisher.com

In the coming weeks and months, we will be retiring the Oxoid, Remel, and TREK websites in favor of using the thermofisher.com website as the single source for all our customers' product and documentation needs. This will provide them with a better, simpler user experience.


How to use thermofisher.com

If you are new to thermofisher.com or would like support navigating around the site, we have created a useful guide to the content on the website and where you can find information about your products.

With the retirement of legacy websites, essential technical resources and documentation relating to Oxoid, Remel, and TREK will now be made available on themofisher.com. This guide will help you navigate the Thermo Fisher website to find the content you are looking for.

Internal search on thermofisher.com

Products can be found using internal search on thermofisher.com. The products can be searched using SKU codes or product titles:


Search using storefronts

Further product information and marketing pages can be found using storefronts. The Microbiology, Clinical Microbiology, and Food & Beverage storefronts can be accessed under Applications & Techniques:


Product Detail Pages on thermofisher.com

Product Detail Pages on thermofisher.com contain all the necessary information to support the purchase decision, including the technical information.

While the main product page talks about the usage and benefits of the products, the rest of the technical details—including formulation, directions and technique—can be found in the IFUs and Specification Sheets located at the bottom of the page:


We have also prepared this short video which will help you familiarize yourself with thermofisher.com and how to search for a product:


Your tools

As part of your previous experiences on the oxoid.com, remel.com and trekds websites, there were a number of tools which supported your needs. We are either developing new solutions on thermofisher.com or we have moved them already. Please see the details of each tool in the section below.

We are currently developing a new solution to allow you to find Technical Inserts, QC Range Document, Interpretation Document, Performance Data, QC Certificate and Barcode Sheet(s) specific to the entered criteria for your plate type and plate lot. Please continue to use trekds.com (http://www.trekds.com/techinfo/default.asp) until we migrate this tool over to thermofisher.com.

We are building a new ERIC Web software tool which will help you to identify the most suitable software to use. Please continue to use http://www.remel.com/eric/ until we migrate this tool over to thermofisher.com.

We are building a new Quality Control look-up tool which will help you to identify the most suitable quality control product for your needs. Check back here soon for updates on this tool's development.

A number of our products have a license agreement with American Type Culture Collection (ATCC®) regarding the manufacture, marketing and sale of quality control microbiology products that incorporate microorganisms derived from ATCC® cultures. To find out more about this and to register to use these products, follow this link: http://www.remel.com/Promotions/ATCC.aspx

 

The ATCC Licensed Derivative Emblem, the ATCC Licensed Derivative word mark and the ATCC catalog marks are trademarks of ATCC. Remel Inc. is licensed to use these trademarks and to sell products derived from ATCC® cultures. The identity, purity, and authenticity of the Licensed Products are exclusively the responsibility of Remel Inc., and not ATCC.

Thermo Fisher Scientific is prohibited from processing orders for iodine-containing products unless an authorized agent on record places the order. All authorized purchasing agents must fill out the Proof of Identity form and submit it to Thermo Fisher Scientific to ensure delivery of products containing iodine.

To find out more about this and to fill out Proof of Identity, please follow this link: http://www.remel.com/News/Releases/Article.aspx?id=3


Where do I find product information?

The information can be found in specification sheets/IFUs under Product Literature or Manuals & Protocols at the bottom of the product pages.

This information can be found in specification sheets under Product Literature at the bottom of the product pages.

The information can be found in specification sheets under Product Literature at the bottom of the product pages.

The information regarding reading and interpretation of results can be found in the IFUs situated at the bottom of the product page under Manuals & Protocols.

The information can be found in specification sheets/IFUs under Product Literature or Manuals & Protocols at the bottom of the product pages.

This information can also be found on culture media pages at the bottom of the page:


Instructions for Use (IFU) documents are located at the bottom of the product pages under the Manuals & Protocols section:


Watch this 2-minute guide to see the quickest way to find a Certificate of Analysis:

Watch this short video to see how to quickly find a Safety Data Sheet:


Your contacts within Thermo Fisher Scientific

There will not be any changes to your sales process, sales representative, customer care, or technical support of any of the other departments/ functions that you interact with to support your microbiology needs.

There will not be any changes to your account details including any service level agreements or business terms.

You can reach out for support from our product pages. Navigate to a product page by entering the product number your enquiry is about and click the “Contact us for support” button to be directed to your local Technical Support team:


Future changes and feedback

Please provide feedback via our online form and we can incorporate your suggestions into future updates of thermofisher.com:

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Contact us

Contact us

If you have any difficulty locating a document or product, please contact us and we will be happy to help.