Our technical services, field engineering and training teams are fully committed to ensure your success using iBright Imaging Systems for your research. Instrument service plans, qualification, education and consulting services are designed to help ensure instrument performance, team readiness and overall optimal research outcomes using the system. In the field or on the phone, our team has the professional know how to support your research and the personal dedication to your satisfaction with our instruments.
iBright Imaging System service plans can help improve instrument up time by enabling service personnel to proactively respond and diagnose instrument issues.
Service plans can:
Planned maintenance for the iBright Imaging Systems include:
As our premium on-site repair plan, AB Assurance is designed to maximize your iBright CL1500 and FL1500’s performance. Added after your warranty period or as part of our extended warranty package, AB Assurance includes guaranteed response times in most regions, scheduled planned maintenance, and software updates.
iBright CL750 customers in North America can purchase our Rapid Exchange off-site service plan for fast, easy instrument replacement. Added after your warranty period, Rapid Exchange allows us to send you a factory-certified refurbished replacement instrument of the same model within one to two business days from the date we determined that you need a replacement unit.
Ready to get started? Select your service plan with our easy to use tool.
You can add qualification services to complement your service plan. Instrument hardware qualifications for iBright Imaging Systems include instrument qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications.
IQOQ is recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation.
A two-day on-site training course comes standard with the iBright FL1500 and CL1500 Imaging Systems and is designed to introduce new users to the operation and maintenance of their instrument. The course is designed for up to two people. Attendees are guided through an overview of the system experiment set up, data acquisition, compensation, post-acquisition analysis, system maintenance, data management and basic troubleshooting. Attendees benefit from working on their own instrument in their lab environment with a Field Application Scientist (FAS). Hands-on lab exercises include single-color and multicolor experiments.
During the system warranty period, all costs for travel or shipping, labor, and parts for repairs are covered. Extended warranties, covering an extra year, are also available. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available. *
For a system that is already in your lab, request a service quote tailored to your lab’s budget and needs. Use the Service Selection Tool to receive a customized quote.