Express Supply Center Frequently Asked Questions (FAQs)
Register online at lifetechnologies.com, or use the Request Access button on the Supply Center screen.
Contact your account representative.
Once you have removed products from the Supply Center and confirmed your order, your account will be charged for those products. If you made the purchase through your eProcurement system, your account will be charged for the items present in the purchase order.
Please contact your account representative or Customer Service using the contact information below if you need to return a product.
Scan your access badge to gain access to the unit, or sign in with your username and password. Then remove and scan the products you need, check your order to make sure you have everything, confirm your order, and close the door.
If the Supply Center is integrated with your institution’s procurement system, complete your order in that system, then return to the Supply Center and scan your order confirmation barcode to access your products. Barcodes can be scanned from a printout or from the screen of a mobile device.
Select the on-screen manual entry option to key in the item’s catalog number.
The system is set to close after a certain time period, but you can unlock it again by completing your purchase for any products you’ve already removed and/or starting a new transaction for additional products.
Order confirmation barcodes generated from an eProcurement platform can only be used once, but can be reactivated by contacting your Customer Service representative.
Once you have closed the door, complete your purchase for the removed items and start a new transaction to remove additional items.
Customers ordering through a procurement system can use the order confirmation barcode only once. If you need to open the storage unit more than once to remove all the items on your order, contact customer service to reactivate your order confirmation barcode.
Manage your payment and cost center information under your Account on lifetechnologies.com. Contact Customer Service to update your purchase order numbers using the contact information below.
You can send an email message directly to your Supply Center account representative using the Contact option located under More on the kiosk display.