KingFisher Instrument Trade-In Program

We will buy back your KingFisher instrument and give you a generous credit*

Thermo Scientific KingFisher instruments are playing a critical role in the fight to stop the spread of SARS-CoV-2. We’re producing these invaluable instruments as fast as we can, but we need your assistance.

Thermo Scientific KingFisher Flex or Duo Prime instruments are eligible. Want to know how much credit you can get for your KingFisher instrument?

Contact your sales representative to get started.

How it works

1
Contact your sales rep – Your Thermo Fisher Scientific sales representative can help you get started with the KingFisher buy-back program
2
Tell us about your KingFisher – Answer a few questions about the instrument’s condition to confirm eligibility and receive an initial estimated credit quote
3
Send us your buy-back instrument – Thermo Fisher Scientific will provide shipping and logistics information and arrange transportation of the instrument, either by scheduling a pick-up or providing pre-paid shipping labels
4
Receive credit – Once instrument is received and logged, we will assess your instrument's condition and a credit equal to appraised value of the KingFisher instrument will be applied to your account

Frequently asked questions

The KingFisher Buy-back program is designed to support unprecedented global demand for SARS-CoV-2 testing. Currently, there is a critical shortage of KingFisher instruments. Our goal is to repurpose older KingFisher instruments for immediate use in labs directly involved in testing.
Thermo Scientific KingFisher Flex or Duo Prime instruments are eligible.
Instruments must be able to turn on. Your sales representative will ask you a few questions about the instrument’s condition to confirm eligibility and potential credit value.
No, only KingFisher Flex and Duo Prime instruments are eligible for the KingFisher Buy-back program.
The value of the credit will be determined by the year the instrument was manufactured and instrument condition.
Once the instrument is received and logged, a credit equal to the appraised value of the instrument will be applied to your account.
The credit will be valid through December 31, 2020. Please see T&C’s for more details.
  • The credit must be redeemed via email or phone to Customer Care team at 1-800-955-6288.
  • The credit applies to many products that can be purchased on ThermoFisher.com. A complete list of products can be found here .
The serial number is 5-6 digits which begins with the number 7. It can be located either on the back of the instrument with a sticker labeled SN, or accessed from main screen by selecting the tool icon and then the Information icon.
KingFisher instruments received from the KingFisher Buy-back program will be revalidated by a service engineer, including any repairs required, before being sold to labs waiting to receive a Kingfisher instrument.
For the KingFisher Buy-back program there are no shipping fees. Thermo Fisher Scientific will arrange transportation of the instrument, either by scheduling a pick-up or providing pre-paid shipping labels.
Once we confirm your instrument is eligible, Thermo Fisher Scientific will send instructions for decontamination, packing instructions, and schedule a pick-up or provide shipping labels depending on your preference.
Please include as many accessory items as possible with your return shipment, which will be included in the packing instructions.

Terms & Conditions

* Offer valid for end-user customers in the US (excluding Puerto Rico) and Canada (excluding Quebec). Suppliers of life science products are not eligible to participate in this promotion. Determination of eligibility is at the sole discretion of Life Technologies. Qualifying KingFisher Flex or Duo Prime instruments will be eligible for a credit of the appraised value of your instrument. Credit value will depend upon the instrument model traded in, the year of manufacture, and instrument condition. Promotional offer ends on June 26, 2020. Any amount of unused credit will expire on December 31, 2020. Credit is non-transferable and cannot be redeemed for cash. Credit cannot be used on Services, OEM, custom products. Credit can only be used on the products listed here. Customer must hold free and unencumbered title to the proposed buy-back instrument. Buy-back instrument must be returned to Life Technologies within 15 days and in compliance with reasonable instructions by Life Technologies. Life Technologies will coordinate shipping charges. Prior to return, customer will fully clean the customer's buy-back unit and decontaminate it of radioactive, biological, toxic, and other dangerous or hazardous materials or substances and, if requested by Life Technologies, customer agrees to complete and return a Certificate of Decontamination to Life Technologies. Cannot be combined with other discounts or promotions. Offer void where prohibited, licensed, or restricted by federal, state, provincial, or local laws or regulation or agency/institutional policy. Other restrictions may apply.

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