Keep your instruments up and running

Your instrument’s warranty may end, but your need for efficiency does not. Maximize your instrument’s uptime, reduce overall repair costs, and help keep it running at peak performance with one of our instrument service plans.

We offer a variety of options that balance your budget, productivity, uptime, and regulatory requirements. Plans include options for:

  • Annual Preventative Maintenance
  • Discounts on Labor, Travel, and Parts
  • Guaranteed On-Site Response Times
  • Qualification Services (IQ/OQ/IPV)
  • Loaner Instruments for Offsite Repairs
  • Access to our Digital Service Innovations
Get your instrument up and running 2x faster with our onsite service plans.
Instruments covered by our on-site plans are prioritized in the repair queue!

We also offer compliance and validation services, as well as application and instrument training for many of our systems.

Explore our instrument service options below.

Cell counting instruments

 Countess II & Countess II FL Automated Cell CounterTali Image-Based Cytometer
AB RC Maintenance  
AB RC Maintenance Plus  
AB RC Support 
AB RC Support Plus 
Rapid Exchange
 Countess II & Countess II FL Automated Cell CounterTali Image-Based Cytometer
Remote Monitoring  
Technical Engineering Center (TEC) Access  
On-Site Application Consulting  
Planned Maintenance  
Phone Access to Remote Service Engineer 
 Countess II & Countess II FL Automated Cell CounterTali Image-Based Cytometer
IQ/OQ/IPV 
On-Site Temperature Verification  
Pure Dye Calibration  
Computer System Validation  
 Countess II & Countess II FL Automated Cell CounterTali Image-Based Cytometer
Length of Warranty (years)1N/A
Extended Warranty Available
Extended Warranty Packages Available†Countess II FL
Countess II
 
† Package includes the instrument plus the extended warranty, purchased together.

DNA/RNA purification instruments

 AutoMate Express Nucleic Acid Extraction SystemBenchPro 2100 Plasmid Purification SystemiPrep Purification InstrumentKingFisher Flex Magnetic Particle ProcessorsMagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
AB Complete    
AB Assurance 
AB Maintenance Plus  
AB RC Maintenance     
AB RC Maintenance Plus     
AB RC Support     
AB RC Support Plus     
Rapid Exchange    
 AutoMate Express Nucleic Acid Extraction SystemBenchPro 2100 Plasmid Purification SystemiPrep Purification InstrumentKingFisher Flex Magnetic Particle ProcessorsMagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
Remote Monitoring     
Technical Engineering Center (TEC) Access 
On-Site Application Consulting     
Planned Maintenance 
 AutoMate Express Nucleic Acid Extraction SystemBenchPro 2100 Plasmid Purification SystemiPrep Purification InstrumentKingFisher Flex Magnetic Particle ProcessorsMagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
IQ/OQ/IPV   
On-Site Temperature Verification     
Pure Dye Calibration     
Computer System Validation     
 AutoMate Express Nucleic Acid Extraction SystemBenchPro 2100 Plasmid Purification SystemiPrep Purification InstrumentKingFisher Flex Magnetic Particle ProcessorsMagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
Length of Warranty (years)11111
Extended Warranty Available

Electroporation instruments

 MAGic Sample ProcessorNeon Transfection System
AB RC Maintenance  
AB RC Maintenance Plus  
AB RC Support  
AB RC Support Plus  
Rapid Exchange
 MAGic Sample ProcessorNeon Transfection System
Remote Monitoring  
Technical Engineering Center (TEC) Access  
On-Site Application Consulting  
Planned Maintenance  
 MAGic Sample ProcessorNeon Transfection System
Length of Warranty (years)N/A1
Extended Warranty Available

Cell analyzers

 Attune Flow CytometerAttune NxT Flow CytometerAttune Autosampler & Attune NxT External Fluid SupplyOrbitor RS Microplate Mover
AB Complete  
AB Assurance  
AB Protection   
AB Maintenance Plus  
AB RC Maintenance    
AB RC Maintenance Plus    
AB RC Support    
AB RC Support Plus    
Rapid Exchange  
 Attune Flow CytometerAttune NxT Flow CytometerAttune Autosampler & Attune NxT External Fluid SupplyOrbitor RS Microplate Mover
Remote Monitoring  
Technical Engineering Center (TEC) Access  
On-Site Application Consulting 
Planned Maintenance 
 Attune Flow CytometerAttune NxT Flow CytometerAttune Autosampler & Attune NxT External Fluid SupplyOrbitor RS Microplate Mover
IQ/OQ/IPV  
On-Site Temperature Verification    
Pure Dye Calibration    
Computer System Validation    
 Attune Flow CytometerAttune NxT Flow CytometerAttune Autosampler & Attune NxT External Fluid SupplyOrbitor RS Microplate Mover
Length of Warranty (years)1111
Extended Warranty Available

Cell sorters

 iSort Automated Cell Sorter
AB Complete
AB Assurance
AB Maintenance Plus
 iSort Automated Cell Sorter
Remote Monitoring 
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
 iSort Automated Cell Sorter
Length of Warranty (years)1
Extended Warranty Available

Imaging & microscopy instruments

 ArrayScan HCS System & CellInsight CX5 HCS PlatformEVOS M5000 Cell Imaging SystemEVOS XL & EVOS XL Core Imaging SystemsEVOS FL Mono & EVOS FL Color Imaging SystemsEVOS FL Auto Imaging SystemEVOS Onstage IncubatorFLoid Cell Imaging Station
AB Complete       
AB Assurance      
AB Protection      
AB Maintenance Plus       
AB RC Maintenance      
AB RC Maintenance Plus      
AB RC Support  
AB RC Support Plus      
Rapid Exchange  
 ArrayScan HCS System & CellInsight CX5 HCS PlatformEVOS M5000 Cell Imaging SystemEVOS XL & EVOS XL Core Imaging SystemsEVOS FL Mono & EVOS FL Color Imaging SystemsEVOS FL Auto Imaging SystemEVOS Onstage IncubatorFLoid Cell Imaging Station
Remote Monitoring       
Technical Engineering Center (TEC) Access      
On-Site Application Consulting      
Planned Maintenance    
 ArrayScan HCS System & CellInsight CX5 HCS PlatformEVOS M5000 Cell Imaging SystemEVOS XL & EVOS XL Core Imaging SystemsEVOS FL Mono & EVOS FL Color Imaging SystemsEVOS FL Auto Imaging SystemEVOS Onstage IncubatorFLoid Cell Imaging Station
IQ/OQ/IPV      
On-Site Temperature Verification       
Pure Dye Calibration       
Computer System Validation       
 ArrayScan HCS System & CellInsight CX5 HCS PlatformEVOS M5000 Cell Imaging SystemEVOS XL & EVOS XL Core Imaging SystemsEVOS FL Mono & EVOS FL Color Imaging SystemsEVOS FL Auto Imaging SystemEVOS Onstage IncubatorFLoid Cell Imaging Station
Length of Warranty (years)1111111
Extended Warranty Available

In vitro diagnostic (IVD) instruments

 7500 Fast Dx Real-Time PCR InstrumentQuantStudio Dx Real-Time PCR InstrumentVeriti Dx Thermal CyclerViiA 7 Dx Real-Time PCR System3500 Dx & 3500xL Dx Genetic AnalyzerIon PGM Dx System
AB Complete      
AB Assurance 
AB Maintenance      
AB RC Maintenance     
AB RC Maintenance Plus     
AB RC Support     
AB RC Support Plus     
Rapid Exchange     
 7500 Fast Dx Real-Time PCR InstrumentQuantStudio Dx Real-Time PCR InstrumentVeriti Dx Thermal CyclerViiA 7 Dx Real-Time PCR System3500 Dx & 3500xL Dx Genetic AnalyzerIon PGM Dx System
Remote Monitoring  
Technical Engineering Center (TEC) Access
On-Site Application Consulting 
Planned Maintenance
 7500 Fast Dx Real-Time PCR InstrumentQuantStudio Dx Real-Time PCR InstrumentVeriti Dx Thermal CyclerViiA 7 Dx Real-Time PCR System3500 Dx & 3500xL Dx Genetic AnalyzerIon PGM Dx System
IQ/OQ/IPV
On-Site Temperature Verification  
Pure Dye Calibration   
Computer System Validation    
 7500 Fast Dx Real-Time PCR InstrumentQuantStudio Dx Real-Time PCR InstrumentVeriti Dx Thermal CyclerViiA 7 Dx Real-Time PCR System3500 Dx & 3500xL Dx Genetic AnalyzerIon PGM Dx System
Length of Warranty (years)111111
Extended Warranty Available

Laser capture microdissection instruments

 ArcturusXT Laser Capture Microdissection (LCM) System
AB Complete 
AB Assurance
AB Maintenance Plus
 ArcturusXT Laser Capture Microdissection (LCM) System
Remote Monitoring 
Technical Engineering Center (TEC) Access
On-Site Application Consulting 
Planned Maintenance
 ArcturusXT Laser Capture Microdissection (LCM) System
Length of Warranty (years)1
Extended Warranty Available

Microarray systems

 GeneAtlas SystemGeneTitan SystemGeneChip System 3000GeneChip System 3000 Dx
AB Complete  
AB Assurance 
AB Maintenance 
Assurance   
Base   
Add-on array guarantee and emergency scanning coverage available in some locations.
 GeneAtlas SystemGeneTitan SystemGeneChip System 3000GeneChip System 3000Dx
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Preventative Maintenance
Remote Support Sessions 
✱System Verification only
 GeneAtlas SystemGeneTitan SystemGeneChip System 3000GeneChip System 3000Dx
IQ/OQ/IPV 
 GeneAtlas SystemGeneTitan SystemGeneChip System 3000GeneChip System 3000Dx
Length of Warranty (years)1111
Extended Warranty Available

Other instruments

 BeadRetriever SystemPathatrix Auto Instrument 
Remote Monitoring  
Technical Engineering Center (TEC) Access 
On-Site Application Consulting  
Planned Maintenance
 BeadRetriever SystemPathatrix Auto Instrument 
Length of Warranty (years)11
Extended Warranty Available

PCR instruments (thermal cyclers)

 MiniAmp & MiniAmp Thermal Cyclers2700 & 2720 Thermal CyclersGeneAmp 9700 60-, 96-, and 384-Well PCR SystemsGeneAmp 9800 Fast Thermal CyclerProFlex PCR SystemSimpliAmp Thermal CyclerVeriti 60-, 96-, and 384-Well Thermal Cyclers
AB RC Maintenance   
AB RC Maintenance Plus   
AB RC Support
AB RC Support Plus
Rapid Exchange2720
 MiniAmp & MiniAmp Plus Thermal Cyclers2700 & 2720 Thermal CyclersGeneAmp 9700 60-, 96-, and 384-Well PCR SystemsGeneAmp 9800 Fast Thermal CyclerProFlex PCR SystemSimpliAmp Thermal CyclerVeriti 60-, 96-, and 384-Well Thermal Cyclers
Technical Engineering Center (TEC) Access
Planned Maintenance
 MiniAmp & MiniAmp Plus Thermal Cyclers2700 & 2720 Thermal CyclersGeneAmp 9700 60-, 96-, and 384-Well PCR SystemsGeneAmp 9800 Fast Thermal CyclerProFlex PCR SystemSimpliAmp Thermal CyclerVeriti 60-, 96-, and 384-Well Thermal Cyclers
IQ/OQ
(IPV not available)
Field Service Engineer (FSE) 
Customer 
On-Site Temperature Verification
Multiplex Dynamic Temperature Verification (MDTV)
✱MDTV service not currently offered on 60-well GeneAmp™ PCR System 9700 or on Veriti™ 60-well thermal cycler.
 MiniAmp & MiniAmp Plus Thermal Cyclers2700 & 2720 Thermal CyclersGeneAmp 9700 60-, 96-, and 384-Well PCR SystemsGeneAmp 9800 Fast Thermal CyclerProFlex PCR SystemSimpliAmp Thermal CyclerVeriti 60-, 96-, and 384-Well Thermal Cyclers
Length of Warranty (years)222N/A222
Extended Warranty Available
Extended Warranty Packages Available✱Rapid Exchange packages coming soon   See Rapid Exchange packages for: (1) 96-well (2) 2 x 96-well (3) 2 x flat (4) 2 x 384-well (5) 3 x 32-well
See Rapid Exchange packageSee Rapid Exchange packages for: (1) 60-well (2) 96-well (3) 384-well (4) 96-well Fast
ABRC Support packages coming soon   See ABRC Support packages for: (1) 96-well (2) 2 x 96-well (3) 2 x flat (4) 2 x 384-well (5) 3 x 32-wellSee ABRC Support packageSee ABRC Support packages for: (1) 60-well (2) 96-well (3) 384-well (4) 96-well Fast
✱Package includes the instrument plus the extended warranty purchased together.

Protein electrophoresis & western blotting instruments

 IBright CL1500
& FL1500 Imagers
iBright CL1000 & FL1000 ImagersE-Gel Imager System
AB Complete   
AB Assurance 
AB Maintenance Plus 
Rapid Exchange  
 IBright CL1500
& FL1500 Imagers
iBright CL1000 & FL1000 ImagersE-Gel Imager System
Remote Monitoring   
Technical Engineering Center (TEC) Access 
On-Site Application Consulting 
Planned Maintenance 
 IBright CL1500
& FL1500 Imagers
iBright CL1000 & FL1000 ImagersE-Gel Imager System
IQ/OQ/IPV 
On-Site Temperature Verification   
Pure Dye Calibration   
Computer System Validation   
 IBright CL1500
& FL1500 Imagers
iBright CL1000 & FL1000 ImagersE-Gel Imager System
Length of Warranty (years)211
Extended Warranty Available

Real-time PCR instruments

 ViiA 7 SystemStepOne & StepOnePlus Systems7500 & 7500 Fast SystemsQuantStudio 3 & 5 SystemsQuantStudio 6, 7, & 12K SystemsQuantStudio 6 & 7 Pro Systems
AB Complete  
AB Assurance 
AB Maintenance Plus 
AB RC Maintenance     
AB RC Maintenance Plus     
AB RC Support     
AB RC Support Plus     
Rapid Exchange     
 ViiA 7 SystemStepOne & StepOnePlus Systems7500 & 7500 Fast SystemsQuantStudio 3 & 5 SystemsQuantStudio 6, 7, & 12K SystemsQuantStudio 6 & 7 Pro Systems
Remote Monitoring 
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
Smart Help     

Smart Remote Support

✱With version 2.0
 ViiA 7 SystemStepOne & StepOnePlus Systems7500 & 7500 Fast SystemsQuantStudio 3 & 5 SystemsQuantStudio 6, 7, & 12K SystemsQuantStudio 6 & 7 Pro Systems
IQ/OQ/IPV
On-Site Temperature Verification
Pure Dye Calibration 
Computer System Validation  
 ViiA 7 SystemStepOne & StepOnePlus Systems7500 & 7500 Fast SystemsQuantStudio 3 & 5 SystemsQuantStudio 6, 7, & 12K SystemsQuantStudio 6 & 7 Pro Systems
Length of Warranty (years)111111
Extended Warranty Available

Real-time PCR instruments—Digital PCR

 QuantStudio 3D SystemQuantStudio 3D Autoloader
AB RC Maintenance  
AB RC Maintenance Plus  
AB RC Support
AB RC Support Plus
Rapid Exchange
 QuantStudio 3D SystemQuantStudio 3D Autoloader
Remote Monitoring  
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
 QuantStudio 3D SystemQuantStudio 3D Autoloader
Length of Warranty (years)11
Extended Warranty Available

Sample card processing instruments

 BSD600/1000CPA200/300
AB Complete
AB Assurance
AB Maintenance Plus 
 BSD600/1000CPA200/300
Remote Monitoring  
Technical Engineering Center (TEC) Access
On-Site Application Consulting  
Planned Maintenance
 BSD600/1000CPA200/300
Length of Warranty (years)11
Extended Warranty Available

Capillary electrophoresis instruments

 310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
AB Complete310 Genetic Analyzer
AB Assurance310 Genetic Analyzer
AB Maintenance Plus310 Genetic Analyzer
AB Extended Care3100-Avant Genetic Analyzer    
 310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
Remote Monitoring
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
 310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
IQ/OQ/IPV
On-Site Temperature Verification     
Pure Dye Calibration     
Computer System Validation  
 310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
Length of Warranty (years)N/A1111
Extended Warranty Available310 Genetic Analyzer
Extended Warranty Packages Available✱    See packages
✱Package includes the instrument plus the extended warranty purchased together.

Next-generation sequencing

 Ion GeneStudio S5 Plus & Prime SystemsIon 5 & S5 XL SystemsIon PGM & Proton SystemsIon Chef System
AB Complete
AB Assurance
AB Maintenance Plus
 Ion GeneStudio S5 Plus & Prime SystemsIon 5 & S5 XL SystemsIon PGM & Proton SystemsIon Chef System
Remote Monitoring
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
 Ion GeneStudio S5 Plus & Prime SystemsIon 5 & S5 XL SystemsIon PGM & Proton SystemsIon Chef System
IQ/OQ/IPV
 Ion GeneStudio S5 Plus & Prime SystemsIon 5 & S5 XL SystemsIon PGM & Proton SystemsIon Chef System
Length of Warranty (years)1111
Extended Warranty Available
Extended Warranty Packages Available✱S5 Plus System Extended Warranty Package

S5 Prime System Extended Warranty Package
S5 System Extended Warranty Package  
✱Package includes the instrument plus the extended warranty purchased together.

Laboratory data storage and backup

 DataSafe SolutionsIon PGM Torrent ServerIon Reporter Server SystemTorrent Storage NAS
AB Assurance
 DataSafe SolutionsIon PGM Torrent ServerIon Reporter Server SystemTorrent Storage NAS
Remote Monitoring    
Technical Engineering Center (TEC) Access    
On-Site Application Consulting    
Planned Maintenance    
 DataSafe SolutionsIon PGM Torrent ServerIon Reporter Server SystemTorrent Storage NAS
IQ/OQ/IPV    
On-Site Temperature Verification    
Pure Dye Calibration    
Computer System Validation    
 DataSafe SolutionsIon PGM Torrent ServerIon Reporter Server SystemTorrent Storage NAS
Length of Warranty (years)1111
Extended Warranty Available

Sample prep instruments for sequencing

 Ion LiquidBiopsy InstrumentIon OneTouch ES System✱Ion OneTouch 2 System
AB Complete
AB Assurance
AB Maintenance Plus
✱Serviced as part of the Ion OneTouch2 System.
 Ion LiquidBiopsy InstrumentIon OneTouch ES System✱Ion OneTouch 2 System
Remote Monitoring   
Technical Engineering Center (TEC) Access
On-Site Application Consulting 
Planned Maintenance
✱Serviced as part of the Ion OneTouch2 System.
 Ion LiquidBiopsy InstrumentIon OneTouch ES SystemIon OneTouch 2 System
IQ/OQ/IPV  
On-Site Temperature Verification   
Pure Dye Calibration   
Computer System Validation   
 Ion LiquidBiopsy InstrumentIon OneTouch ES SystemIon OneTouch 2 System
Length of Warranty (years)111
Extended Warranty Available