Planned Maintenance

Preventative care is critical to the life and utility of your instrument. We recognize that unattended, lingering problems decrease instrument performance and can lead to unnecessary service bills not planned in your budget. That’s why our highest-valued service plans include planned maintenance, where we proactively approach our customers to schedule preventative care service calls and routine inspection.

To help keep your Applied Biosystems, Invitrogen, and Ion Torrent instruments in peak condition and available when you need them, we recommend scheduled maintenance at least once per year. Planned maintenance visits are intended to help you avoid unnecessary downtime, reduce strain on your laboratory staff, and substantially extend the life of your instruments. We offer planned maintenance on our capillary electrophoresis, real-time qPCR, and thermal cycler instruments.

Planned Maintenance for capillary electrophoresis includes:

Data verification

System information
Data collection computer—hardware information
Connected peripherals
Applied Biosystems Analysis Software—version information

Maintenance operations:

Computer maintenance
General maintenance
- Analog-to-digital converter (ADC) tests
- Oven heater
- Laser
- Electrophoresis (EP) voltage
- Charged-coupled device (CCD) temperature
Optics performance tests
- Upper and lower beam verified and adjusted (if needed)
- CCD position verified
  - Grating rotation
  - CCD rotation
  - Array vertical centering
  - Laser beam separation
  - Start wavelength
Polymer delivery pump/block maintenance