The AB Assurance Dx service plan is exclusively for IVD instruments and designed to maintain instrument performance to help ensure availability of critical instrument systems in your workflow. The AB Assurance Dx service plan will help keep your laboratory operations running smoothly with planned maintenance, qualification services, proactive instrument monitoring (where available), and—should your instruments require service—a timely response. This service plan is ideal for locations like clinical and IVD laboratories that depend on their IVD instruments and the need to reduce the risk of production downtime. Service and instrument hardware qualification documentation are provided as supporting proof of instrument performance and maintenance history for customer Quality Management Systems (QMS).

Key features of the AB Assurance Dx service plan include:

  • Two-day Field Service Engineer (FSE) on-site response (certain restrictions apply; contact your Service and Support Representative for details)*
  • One Planned Maintenance (PM)
  • Qualification services after PM visit and following any critical or major repairs**
  • Remote instrument monitoring and diagnostics
  • Documentation for Device Service History File (i.e., field service reports, qualification documentation)

* On-site support within 2 business days is subject to regional availability
** Two qualifications visits included with 7500 Fast DX instrument only

Additional features of the AB Assurance Dx service plan include:

  • On-site service—labor
  • On-site service—travel
  • Factory-certified replacement parts

For additional information on the AB Assurance Dx service plan:

  • Contact us › 
  • Telephone: 800 327 3002, option 3 (toll-free in US only)
  • Telephone: 00 800 5345 5345, option 2 (toll-free in Europe, Middle East and South Africa only)

See AB Assurance Plans for non-IVD instruments