Patient results should not be compromised nor delayed because of instrument downtime. Raise your level of confidence in your instruments with a service plan that unlocks the total support you need to help deliver reliable patient results. Keep your instrument compliant with the included qualification services and bring simplicity to your lab. The plan's features help maximize the uptime of your Thermo Scientific KingFisher and Applied Biosystems instruments, and keep you focused on your mission.
The AB Platinum plan is our top tier total solution designed not only to optimize instrument performance and uptime, but also to provide a seamless experience and prompt resolutions. This plan is an ideal option for clinical and IVD laboratories that want the highest level of service and support to enable timely delivery of patient results.
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|Qualification services - Documenting that your instruments are performing within manufacturing specifications is a vital step for your lab. The AB Platinum instrument service plan provides qualification services after planned maintenance visits and following any major repairs.|
|Priority Technical Support - Every minute counts when an issue threatens your productivity. The AB Platinum instrument service plan gives you 24/7 priority phone and email access to remote technical service and support specialists—365 days a year to triage, troubleshoot, and resolve issues, including those related to digital and remote diagnostic capabilities for connected instruments.*|
|Rapid-response on-site support - Getting on-site support shouldn’t require long waits that leave your work idle. Our field service engineers will be at your location within the next-business day of your request.**|
|98% uptime guarantee† - Get the total support that a pandemic demands. The AB Platinum instrument service plan’s enhanced features maximize your uptime to keep you focused on the fight.|
|Comprehensive repair coverage - Repairs don't have to result in extended delays. Our unlimited comprehensive repair coverage allows you to keep your work moving.|
|Planned maintenance - Proactive instrument maintenance is the best way to help keep your system working at its best. Planned maintenance is included per requirements.|
|Digital remote support - Support technologies should be as innovative as the systems they serve. The AB Platinum instrument service plan includes pioneering on-demand tools and capabilities such as remote support using augmented-reality technology, instrument-driven support, and on-demand instrument training.|
|Training - Additional 2-hour remote Field Application Specialist consultation included|
North America: United States, Canada
Europe: United Kingdom, Ireland, Belgium, Luxembourg, France, Switzerland, Portugal, Spain, Germany, Austria, Italy, Denmark, Sweeden, Finland
India/Pacific: Australia, Singapore, India
Latin America: Argentina, Brazil, Chile, Mexico
Need more information on Thermo Fisher Scientific service and support plans?
*Priority Technical Support is available in the English language only.
**Rapid-response on-site support within next-business day is subject to regional availability.
† Terms and conditions apply. For complete details, go to thermofisher.com/uptime.
††AB Platinum application support is offered for customers using our EUA, IVD, or CE-IVD approved workflows; limited application support is offered for non-regulated RUO or LDT workflows.