The AB Repair Center (RC) provides a cost-efficient way to service your compact Applied Biosystems, Invitrogen, and Ion Torrent instruments, including thermal cyclers, bench-top devices, and customer-installable real-time PCR systems. This mail-in option employs factory-trained engineers skilled in maintaining and repairing your instrument. You also receive priority phone support from our experienced staff for technical, software, and hardware inquiries. Our AB RC Support Plans are ideal for those customers in regulated environments that must maintain the asset tag consistency to comply with regulated protocols.

Rapid Exchange Service
When fast turnaround is critical, you can count on our Rapid Exchange plan. If our Remote Service Center engineers can’t repair your instrument through telephone support, we will ship you a factory-certified refurbished replacement instrument within one business day. Simply return the problem instrument to us in the same box. We’ll cover all shipping costs. 

AB Repair Center (RC) Support
Our AB Repair Center plan is the best choice for customers who need their instrument returned after repair (e.g., asset tag consistency). Instruments that visit the AB Repair Center will undergo certification performance tests, temperature verification, instrument calibration, ground continuity, and firmware upgrades, where applicable

Easy to ship, easy to track
All you need to do is put your instrument in the box provided and fill out the form. Your local distribution center will then manage the shipment and track the movement and repair progress of your equipment.

Verify optimal performance
All maintenance and repair plans include a series of tests verifying that your instrument is operating according to manufacturer’s specifications. These tests include:

  • Temperature calibration—optimize the slope and offset of the power amplifier to confirm the temperature accuracy of your system 
  • Certification performance tests—confirm that your system is operating within published specifications: this includes testing heating and cooling rates, average cycle time, cycle time standard deviation, temperature accuracy, and thermal nonuniformity. As part of this procedure, you will receive a certificate of analysis with our Thermal Verification System results. 
  • Ground continuity—conduct high-potential and leak current tests to prevent ground fault conditions
  • Firmware upgrade—upgrade to latest version of firmware, while maintaining all existing methods

Choose the service plan that’s right for you
Using our service plans helps you better know what your annual maintenance expenses are in advance, facilitating your budgeting process. Thermo Fisher Scientific offers a range of plans that give you the flexibility to choose the level of service that’s ideal for your organization. Our plans range from full coverage for repair and maintenance with a choice of a loaner instrument, to more specialized services to complement your in-house maintenance program. For regulated laboratories, we also have on-site options.

Repair Center Plans

√ = included O = optional


Parts Labor Shipping Loaner Labor Shipping Loaner Priority
Certification Temperature

AB Repair Center Maintenance Service
Annual maintenance for optimal performance


AB Repair Center Support Service
Convenient and comprehensive repair coverage


AB Repair Center Assurance Service
Complete repair and maintenance coverage


On-Site Service Plans*

AB Assurance Service
Complete on-site repair and maintenance coverage


AB Complete

AB Maintenance Plus O O O              

*For Thermal cyclers, the on-site plans are available to customers who have 15 or more instruments.

The AB Repair Center services our Research Use Only (RUO) labeled instruments, and our diagnostic (IVD) labeled instruments.