Services Central—Your Window to an Enhanced Service Experience

All your service information at your fingertips

 

Managing service for your instruments can be time-consuming and frustrating. Now it doesn’t have to be. You and your team can easily manage service for your Thermo Fisher Scientific assets on one convenient online platform. Use Services Central to: request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more at no cost.


What others are saying about Services Central


A day in the lab

See how Services Central can help save time when submitting a service request and keep you and your team updated.


Capabilities

Service request management

  • Submit preventive or corrective maintenance requests
  • Request compliance service – IQ/OQ
  • Track open ticket status
  • View the scheduled onsite start date for preventive maintenance requests
  • Receive real-time updates about your request status
  • View service ticket history

Better visibility

  • View instrument service plan and warranty coverage details as well as coverage expiration notifications
  • Access instrument-specific user manuals
  • Request quotes for on-demand services
  • Easily order consumables
  • Shop for eLearning courses

Fleet management and personalization

  • Sort, filter, customize, and share instruments with other users
  • Customize instruments with a nickname or note
  • Add instruments to groups or systems for quick, comprehensive access
  • Add instruments to favorites to make them easier to find and sort

New features

Get in-platform notifications when a service plan or warranty is expiring and request renewal online anytime.

  • Receive end of warranty and service plan expiration notifications up to 90 days in advance for all your instruments in your Services Central account.
  • Enjoy the convenience of requesting a quote for contract renewal by selecting the items on which you would like a quote and submitting the request online.
  • A Thermo Fisher Scientific representative will contact you with your personalized quote.

On-demand service quotes that you can review on your own time.

 

Whether you need compliance services (IQ/OQ), preventive maintenance, repairs, or a service plan, Services Central has you covered.

  • Easily request a quote within Services Central.
  • A Thermo Fisher Scientific representative will contact you once your personalized quote is ready.
  • For a repair, you can easily view your quote in Services Central. When you’re ready to move forward, select “Place Order” or download a copy to share with your purchasing team.

Free webinar

Register to attend the Services Central webinar to:

  • See how Services Central can help solve common lab problems and support you throughout the life of your Thermo Fisher Scientific instruments and equipment
  • Hear how customers are gaining efficiency and simplifying their daily work with Services Central
  • Get VIP access to add newly supported instruments, and be among the first to see new features that are coming in 2024

Supported instruments

Services Central currently supports Thermo Fisher Scientific instruments installed on 1/1/2015 or later in the United States, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, and United Kingdom.

  • Liquid, gas and ion chromatography
  • Mass spectrometry (including LC-, GC-, ICP-, IC-, and inorganic MS)
  • Atomic absorption and optical emission spectroscopy
  • Automated sample prep
  • Discrete analyzers
  • Spectroscopy—FT-IR, NIR, Raman, UV/Vis, microvolume UV-Vis, NMR

 

Any instruments uploaded that are not supported will not be recognized by Services Central at this time.

 

If you have an Asset Management program with Unity Lab Services, please do not use Services Central and continue to manage your service requests as normal via ULS Asset Manager.

For information on the warranty and service contract details for your Applied Biosystems, Invitrogen, and Ion Torrent instruments please utilize the Instrument Service Coverage Lookup Tool


Resources

Get started in two easy steps—see how with this quick start guide.

Have questions on how to use all the features and functionality of Services Central? This how-to guide will give you step-by-step instructions, from opening service tickets and adding instruments to sharing visibility to service tickets and status with colleagues—and more.