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All your service information at your fingertips
Managing service for your instruments can be time-consuming and frustrating. Now it doesn’t have to be. You and your team can easily manage service for your Thermo Fisher Scientific assets on one convenient online platform. Use Services Central to: request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more at no cost.
Easily manage your instruments
Access instrument information, including warranty and service plan coverage, in one place. You also have the flexibility to nickname and organize instruments.
Quickly request service anytime
Simply select the instrument that needs service, enter details of the request, and hit submit.
Stay updated on current and past service requests
Conveniently view the real-time status of open service requests and the service history for each instrument registered on the Services Central platform.
Share visibility with others in your lab
We realize you don't live in your lab. That's why we've enabled you to share all, or selected, instruments with others in your lab who help manage instruments including service requests.
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What others are saying about Services Central
“Services Central has improved managing our instrumentation, tremendously. This platform is not only user friendly, but allows for visibility on services scheduled and contracts for all instrumentation supported. I look forward to future enhancements and continued use of the portal.”
User
Major Pharma company
"My first impression of Services Central is the immediate ease at which I can find information on past instrument services. It is important for me to know what and when things were last done and when I need to consider scheduling annual maintenance. It also helps me view the bigger picture about the overall performance of a system, whether it be a mass spectrometer or an HPLC."
Jason
Principal Scientist
Biotechnology company
"Services Central is really convenient. I like that I can see open ticket information and stay informed on ticket status.”
Ben
Lab Manager, Major Pharma company
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A day in the lab
See how Services Central can help save time when submitting a service request and keep you and your team updated.
Capabilities
New features
Get in-platform notifications when a service plan or warranty is expiring and request renewal online anytime.
- Receive end of warranty and service plan expiration notifications up to 90 days in advance for all your instruments in your Services Central account.
- Enjoy the convenience of requesting a quote for contract renewal by selecting the items on which you would like a quote and submitting the request online.
- A Thermo Fisher Scientific representative will contact you with your personalized quote.
On-demand service quotes that you can review on your own time.
Whether you need compliance services (IQ/OQ), preventive maintenance, repairs, or a service plan, Services Central has you covered.
- Easily request a quote within Services Central.
- A Thermo Fisher Scientific representative will contact you once your personalized quote is ready.
- For a repair, you can easily view your quote in Services Central. When you’re ready to move forward, select “Place Order” or download a copy to share with your purchasing team.
Free webinar
Watch the on-demand webinar to learn what Services Central can do for your lab. You'll:
- Walk through the latest features
- Service plan and warranty expiration notifications and renewal requests
- eLearning courses
- Consumables selection guides
- On-demand service quotes
- See how customers are gaining efficiency and simplifying their daily work with Services Central
- Get a sneak peek at what’s coming next in 2024
Supported instruments
Services Central currently supports Thermo Fisher Scientific instruments installed on 1/1/2015 or later in the United States, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, and United Kingdom.
- Liquid, gas and ion chromatography
- Mass spectrometry (including LC-, GC-, ICP-, IC-, and inorganic MS)
- Atomic absorption and optical emission spectroscopy
- Automated sample prep
- Discrete analyzers
- Spectroscopy—FT-IR, NIR, Raman, UV/Vis, microvolume UV-Vis, NMR
Any instruments uploaded that are not supported will not be recognized by Services Central at this time.
If you have an Asset Management program with Unity Lab Services, please do not use Services Central and continue to manage your service requests as normal via ULS Asset Manager.
For information on the warranty and service contract details for your Applied Biosystems, Invitrogen, and Ion Torrent instruments please utilize the Instrument Service Coverage Lookup Tool.
Resources
Get started in two easy steps—see how with this quick start guide.
Have questions on how to use all the features and functionality of Services Central? This how-to guide will give you step-by-step instructions, from opening service tickets and adding instruments to sharing visibility to service tickets and status with colleagues—and more.