Services Central—Your Window to an Enhanced Service Experience

All your service information at your fingertips. Get started in two easy steps.

1

 

Sign in to your Thermo Fisher Scientific account or create a new account at thermofisher.com/servicescentral/login.

2

 

Add supported instruments and equipment by going to "Add instruments" and use their serial numbers to add them to Services Central.


The support you need—online, any time

With Services Central, you can spend less time searching for support and more time focusing on your important work. This online platform has what you need to easily manage your instruments and equipment*—at no cost.

Submit a service request at any time

You and your colleagues can quickly request service 24/7.**

Track service in real time

Receive real-time updates on your ticket status.
 

Make it your own

Customize instruments and equipment with nicknames and favorites.
 

Troubleshoot with ease

Instantly access your service history and manuals to help diagnose and resolve instruments and equipment issues. View and download service reports.

 

Stay updated and request quotes

Get in-platform notifications when a service plan or warranty is expiring. Request a renewal quote or on-demand service quote anytime.

Shop with ease

Purchase consumables with confidence using selection guides and browse our education offerings, including eLearning courses.
 


What others are saying about Services Central


A day in the lab

See how Services Central can help save time when submitting a service request and keep you and your team updated.


Webinar

Watch the on-demand Services Central webinar to:

  • See how Services Central can help solve common lab problems and support you throughout the life of your Thermo Fisher Scientific instruments and equipment
  • Hear how customers are gaining efficiency and simplifying their daily work with Services Central

Resources

Get started in two easy steps—see how with this quick start guide.

Have questions on how to use all the features and functionality of Services Central? This how-to guide will give you step-by-step instructions, from opening service tickets and adding instruments to sharing visibility to service tickets and status with colleagues—and more.

*Supported instruments and equipment vary by region. See what is supported in your region.

 

**We’ll respond during normal business hours, but your ticket will be in the service queue as soon as it’s submitted. Data on file.