Instrument Service Plans

 

Maximize system uptime, reduce repair costs and turnaround time, extend the life of your instrument, and help keep it running at peak performance with one of our comprehensive service plans. Choose from a variety of service options that balance your budget, productivity, uptime, and regulatory requirements.

Build a quote     Check your instrument's coverage status

On-site service plans–we come to you

 

Designed to support larger systems such as engineer-installed real-time PCR, genetic analysis, capillary electrophoresis, flow cytometers, and next-generation sequencing instruments.

What’s included

  AB Maintenance Plus
AB Assurance
AB Complete
Response time 3 business days* 2 business days**
Next business day**
Planned Maintenance      
Parts, labor, and travel 10% discount    
Digital remote support      
Qualification service Available as add-on Available as add-on
Post-PM requalification and critical repairs
Field application scientist (FAS) consultation Available as add-on Available as add-on  
Access to technical support (Mon-Fri, standard business hrs)      
* After receipt of purchase order
**Availability limited in some geographic areas

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Off-site service plans–you send your instrument to us

 

Off-site service plans are well suited for thermal cyclers, customer-installed real-time PCR systems, and selected benchtop instruments.

What’s included

  Rapid Exchange
AB Repair Center (ABRC) Support Plus
Response time Replacement shipped in 1 business day** Loaner instrument shipped in 1 business day*
Shipping, parts, and labor    
Digital remote support    
Planned maintenance Available as add-on
Available as add-on
Qualification services Available as add-on
Available as add-on
Access to technical support (Mon-Fri, standard business hrs)    

* Your instrument repaired and returned in ~3 weeks. Service plan without loan instrument also available.
** Availability limited in some geographic areas.

Style Sheet for Global Design System