There’s no time for downtime in your lab. Built on 40 years of service expertise, our superior service solutions for Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications help keep your lab up and running. More than 2,000 trained professionals make up the industry’s largest network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery. Customers worldwide count on us to deliver industry-leading service and support. You can too.

Build a quote     Check your instrument's coverage status

 

2x faster response time
2x faster response time

Instruments covered by our on-site plans are prioritized in the repair queue.

Repair
Save on repairs

Parts, labor, and travel are included in most plans, saving you over 25% for major part replacements.

Pro-active planned maintenance (PM)
Proactive instrument care

Scheduled planned maintenance is included in all on-site service plans, and is prioritized for service customers.

Easier instrument qualifications
Easier instrument qualifications

Qualification services are completed by certified field service engineers, and take less than one day.

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On-site service plans–we come to you

Designed to support larger systems such as engineer-installed real-time PCR, genetic analysis, capillary electrophoresis, flow cytometers, and next-generation sequencing instruments.

 

What’s included:
 AB Maintenance Plus
AB Assurance
AB Platinum
Response time3 business days*2 business days**
Next business day**
Planned Maintenance   
Parts, labor, and travel10% discount  
Digital remote support   
Qualification serviceAvailable as add-onAvailable as add-on 
Field application scientist (FAS) consultationAvailable as add-onAvailable as add-on 
Technical support (Mon-Fri, standard business hrs)  24/7/365
98% uptime guarantee    

* After receipt of purchase order
**Availability limited in some geographic areas


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Off-site service plans–you send your instrument to us

Off-site service plans are well suited for thermal cyclers, customer-installed real-time PCR systems, and selected benchtop instruments.

 

What’s included:
 Rapid ExchangeAB Repair Center (ABRC) Support Plus
Response timeReplacement shipped in 1 business day**Loaner instrument shipped in 1 business day*
Shipping, parts, and labor  
Digital remote support  
Planned maintenanceAvailable as add-on
Available as add-on
Qualification servicesAvailable as add-on
Available as add-on
Access to technical support (Mon-Fri, standard business hrs)  

* Your instrument repaired and returned in ~3 weeks. Service plan without loan instrument also available.
** Availability limited in some geographic areas.

Style Sheet for Global Design System