Quality and efficiency in delivering patient test results shouldn’t be compromised under any circumstances. The best way we can support your mission is with our cutting-edge services and expertise. From 24/7 support and a 98% uptime guarantee*, to continuing education, to direct access to more than 2,000 OEM-certified service professionals, we’re here to help ensure the quality and efficiency of your work in delivering patient test results with complete confidence in your instruments and systems.

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Essentials for Clinical Laboratories

 

Essential 1: Uptime

Stay up and running with our service plans that offer fast response and efficient issue resolution.

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Essential 2: Compliance and Validation

Stay on top of quality and regulatory requirements with our qualification and validation services.

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Essential 3: Training

Expand and refresh your team's knowledge on workflows, applications, and instruments with our education services.

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Essential 1—Uptime

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Our offering

AB Platinum Service Plan—Raise your testing confidence even higher with a service plan designed to provide the total lab support you need to deliver reliable patient results. The AB Platinum plan’s enhanced features include rapid-response, on-site support**, Priority Technical Support, comprehensive repair coverage, planned maintenance, digital remote support, qualification services, training by a field application scientist (FAS), and a 98% uptime guarantee*.
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AB Assurance Service Plan—Enjoy peace of mind with our most popular instrument service plan. The AB Assurance plan offers fast response times, issue resolution, built-in planned maintenance, and less guesswork with all standard repair costs included
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Essential 2—Compliance and Validation

Our offering

Qualification Services (IQ/OQ/PQ or IPV)—Get support for these activities with our manufacturer-trained and -certified field service engineers.
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Computer System Validation (CSV)—Get help to save time and control costs when you engage our specialists to guide you through the validation process documenting your data security, auditing, and e-signature software features.
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Analytical Validation (AV) Consulting Services—Allow our team of specialists to help you save time and control costs by helping you to schedule and plan your AV activities.
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Essential 3—Training

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Our offering

Education Services

Craft a learning program to fit your team, your workflows, and your budget. Virtual and in-person options are here to help you get the most from your instruments, assays, and reagents.
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We are supporting over 43,000 instruments in the clinical market.

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**Rapid-response, on-site support within the next business day is subject to regional availability.
*Terms and conditions apply. For complete details, go to thermofisher.com/uptime

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