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Solutions   |   Support   |   FAQs


Welcome to the SC Support page. Learn more about the basics, such as registering to use your SC or getting a badge. There's also information on how to customize your Supply Center and order products. We've got you covered.

Register or find an existing Supply Center

If you do not have a thermofisher.com username and password, or if you need to locate an existing Supply Center by Thermo Fisher Scientific, please complete the online registration form.

Customize your Supply Center

It’s easy to customize your Supply Center with a comprehensive range of lab consumables. Our team will work with you to review your area of research and current product usage, proposing a stocking plan to meet your needs. If you have a specific product you would like to stock in your Supply Center, you can request it here.

Need additional help ordering from your Supply Center?

Choose your Supply Center model for more resources.

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 Classic Quick Start Guide

Ordering from your Supply Center is quick and easy

Quickly grab the items you need and get back to the important work that matters.

ClassicReferenceImage

Access and Registration      

For new thermofisher.com users, click "Register", and complete the registration form to request an online user name and password. This registration will include access to the SCMS-enabled Supply Centers at your location.

If you’re already a registered user of thermofisher.com, request access to your SCMS site(s) by entering your information at thermofisher.com/scregister.

Video: Access and registration

How to register and access your Supply Center Management System (SCMS)

Placing a Product Order Online

Place the quantity of the required product into the text box next to the product name or use the +/- to adjust quantity. Checkout adds your items to the cart and simultaneously takes you to the first step of checkout.

Ensure all required payment and Cost Center/Account Information fields (*) are populated. Requirements vary by Supply Center location. The Continue to Review Order button allows you to verify your details and edit if necessary.

The Submit Order button completes your Supply Center order and view the online order confirmation, as well as download a printable PDF version of the order confirmation.

Video: Supply Center Management System: Placing a product order

How to find and order stocked products using your Supply Center Management System (SCMS)

Supply Center Customer Service

Phone: 888-585-8840
Hours: 8:00 a.m. to 8:00 p.m. EST
Email: supplycenters@thermofisher.com

 Express Quick Start Guide

Ordering from your Supply Center is quick and easy

Instant access to must-have materials so you can look for the answers, not the supplies.

ExpressreferencImage

Access and registration

The quickest way to request access to your Express Supply Center is through your Express kiosk. Select the "Request Access" button from the Supply Center display and enter your details.

You can also register from your computer if you have a thermofisher.com account: complete the SCMS registration form on thermofisher.com/scregister or by contacting Customer Service. You’ll receive an email confirmation within 24–48 hours, once your account has been configured.

Video: Register and access your lab’s onsite Express Supply Center

Requesting a badge

While optional, access badges are the quickest way to access products inside your Supply Center. Access badges are free of charge and can be obtained from your Supply Center Representative.

Linking your badge to your account

Once you receive your badge, you will need to associate it with your account. To do this:

  1. Sign in to your account on thermofisher.com.
  2. Under "Account", click on “Supply Center Settings.”
  3. In the Supply Center section, click the pencil icon in the top right corner and select the “Access” card tab in the pop-up screen.
  4. Enter the full barcode number (containing 3 letters and 6 numbers) located on your badge into the open fields. Then select “Save Changes.”

Video: Getting an access badge

Purchasing products

  1. Scan your badge at the Express kiosk.
  2. You’ll be prompted to validate or select payment details.
  3. Once complete, touch the "Access" button. (If applicable, your Supply Center will unlock upon account confirmation.)
  4. Remove the products you need, scan each product, and select Done.
  5. Following each transaction, you’ll receive an email order confirmation.

Video: How to find and purchase products

Returning a product

Your Express kiosk cannot process returns at this time. Please contact your Supply Center Account Representative or Supply Center Customer Service to return any accidental product purchases. 

Supply Center Customer Service

Phone: 888-585-8840
Hours: 8:00 a.m. to 8:00 p.m. EST
Email: supplycenters@thermofisher.com

 Premier Quick Start Guide

Ordering from your Supply Center is quick and easy

On-demand access to on-premise supplies right in your lab when you need it most.

Premier quick start

New customer?

The quickest way to request access to your Premier Supply Center is through the screen on your Premier Supply Center. Select the "New User" button from the Supply Center display and enter your details. You can also register on Thermofisher.com. Simply click "Register" and complete the registration form to request an online user name and password.

You’ll be prompted to include your billing information at this time, then click "Save & Continue". You can immediately sign in and start to place orders during the account activation period, which may take up to 2 business days. Once registration has been approved, you will receive an email notification and your order(s) will be processed.

In order to enable SCMS-access to Supply Centers at your location, you will need to set your Supply Center locations. You can change or add multiple Supply Center accounts by navigating to Accounts>Profile>Supply Center settings.

Video: How to register and access your Supply Center Management System (SCMS)

Requesting a badge

While optional, access badges are the quickest way to access products inside your Supply Center. Access badges are free of charge and can be obtained from your Supply Center Representative.

Linking your badge to your account

Once you receive your badge, you will need to associate it with your account. To do this:

  1. Sign in to your account on thermofisher.com.
  2. Under "Account", click on “Supply Center Settings.”
  3. In the Supply Center section, click the pencil icon in the top right corner and select the “Access” card tab in the pop-up screen.
  4. Enter the full barcode number (containing 3 letters and 6 numbers) located on your badge into the open fields. Then select “Save Changes.”

Video: Getting an Access Badge

Purchasing products

  1. Swipe your access badge to sign in or sign in without a badge by selecting "Access" without a badge and entering your username and password.
  2. Confirm payment and cost center information; select "Access".
    Note: You can make modifications to your payment/cost center values under Your Account at thermofisher.com.
  3. The Supply Center door will unlock; open the door and remove the product(s) you need.
  4. Close the Supply Center door, select "Done" on the screen. An email order confirmation with details of your order will be sent to you.

Video: How to find and purchase products

Ordering non-stocked products

If you wish to order a non-stocked product, contact your Supply Center Representative directly from the Supply Center screen. These options are located as additional menu options under “More.”

Supply Center Customer Service

Phone: 888-585-8840
Hours: 8:00 a.m. to 8:00 p.m. EST
Email: supplycenters@thermofisher.com

 Classic Quick Start Guide

Ordering from your Supply Center is quick and easy

Quickly grab the items you need and get back to the important work that matters.

ClassicReferenceImage

Access and Registration      

For new thermofisher.com users, click "Register", and complete the registration form to request an online user name and password. This registration will include access to the SCMS-enabled Supply Centers at your location.

If you’re already a registered user of thermofisher.com, request access to your SCMS site(s) by entering your information at thermofisher.com/scregister.

Video: Access and registration

How to register and access your Supply Center Management System (SCMS)

Placing a Product Order Online

Place the quantity of the required product into the text box next to the product name or use the +/- to adjust quantity. Checkout adds your items to the cart and simultaneously takes you to the first step of checkout.

Ensure all required payment and Cost Center/Account Information fields (*) are populated. Requirements vary by Supply Center location. The Continue to Review Order button allows you to verify your details and edit if necessary.

The Submit Order button completes your Supply Center order and view the online order confirmation, as well as download a printable PDF version of the order confirmation.

Video: Supply Center Management System: Placing a product order

How to find and order stocked products using your Supply Center Management System (SCMS)

Supply Center Customer Service

Phone: 888-585-8840
Hours: 8:00 a.m. to 8:00 p.m. EST
Email: supplycenters@thermofisher.com

 Express Quick Start Guide

Ordering from your Supply Center is quick and easy

Instant access to must-have materials so you can look for the answers, not the supplies.

ExpressreferencImage

Access and registration

The quickest way to request access to your Express Supply Center is through your Express kiosk. Select the "Request Access" button from the Supply Center display and enter your details.

You can also register from your computer if you have a thermofisher.com account: complete the SCMS registration form on thermofisher.com/scregister or by contacting Customer Service. You’ll receive an email confirmation within 24–48 hours, once your account has been configured.

Video: Register and access your lab’s onsite Express Supply Center

Requesting a badge

While optional, access badges are the quickest way to access products inside your Supply Center. Access badges are free of charge and can be obtained from your Supply Center Representative.

Linking your badge to your account

Once you receive your badge, you will need to associate it with your account. To do this:

  1. Sign in to your account on thermofisher.com.
  2. Under "Account", click on “Supply Center Settings.”
  3. In the Supply Center section, click the pencil icon in the top right corner and select the “Access” card tab in the pop-up screen.
  4. Enter the full barcode number (containing 3 letters and 6 numbers) located on your badge into the open fields. Then select “Save Changes.”

Video: Getting an access badge

Purchasing products

  1. Scan your badge at the Express kiosk.
  2. You’ll be prompted to validate or select payment details.
  3. Once complete, touch the "Access" button. (If applicable, your Supply Center will unlock upon account confirmation.)
  4. Remove the products you need, scan each product, and select Done.
  5. Following each transaction, you’ll receive an email order confirmation.

Video: How to find and purchase products

Returning a product

Your Express kiosk cannot process returns at this time. Please contact your Supply Center Account Representative or Supply Center Customer Service to return any accidental product purchases. 

Supply Center Customer Service

Phone: 888-585-8840
Hours: 8:00 a.m. to 8:00 p.m. EST
Email: supplycenters@thermofisher.com

 Premier Quick Start Guide

Ordering from your Supply Center is quick and easy

On-demand access to on-premise supplies right in your lab when you need it most.

Premier quick start

New customer?

The quickest way to request access to your Premier Supply Center is through the screen on your Premier Supply Center. Select the "New User" button from the Supply Center display and enter your details. You can also register on Thermofisher.com. Simply click "Register" and complete the registration form to request an online user name and password.

You’ll be prompted to include your billing information at this time, then click "Save & Continue". You can immediately sign in and start to place orders during the account activation period, which may take up to 2 business days. Once registration has been approved, you will receive an email notification and your order(s) will be processed.

In order to enable SCMS-access to Supply Centers at your location, you will need to set your Supply Center locations. You can change or add multiple Supply Center accounts by navigating to Accounts>Profile>Supply Center settings.

Video: How to register and access your Supply Center Management System (SCMS)

Requesting a badge

While optional, access badges are the quickest way to access products inside your Supply Center. Access badges are free of charge and can be obtained from your Supply Center Representative.

Linking your badge to your account

Once you receive your badge, you will need to associate it with your account. To do this:

  1. Sign in to your account on thermofisher.com.
  2. Under "Account", click on “Supply Center Settings.”
  3. In the Supply Center section, click the pencil icon in the top right corner and select the “Access” card tab in the pop-up screen.
  4. Enter the full barcode number (containing 3 letters and 6 numbers) located on your badge into the open fields. Then select “Save Changes.”

Video: Getting an Access Badge

Purchasing products

  1. Swipe your access badge to sign in or sign in without a badge by selecting "Access" without a badge and entering your username and password.
  2. Confirm payment and cost center information; select "Access".
    Note: You can make modifications to your payment/cost center values under Your Account at thermofisher.com.
  3. The Supply Center door will unlock; open the door and remove the product(s) you need.
  4. Close the Supply Center door, select "Done" on the screen. An email order confirmation with details of your order will be sent to you.

Video: How to find and purchase products

Ordering non-stocked products

If you wish to order a non-stocked product, contact your Supply Center Representative directly from the Supply Center screen. These options are located as additional menu options under “More.”

Supply Center Customer Service

Phone: 888-585-8840
Hours: 8:00 a.m. to 8:00 p.m. EST
Email: supplycenters@thermofisher.com