How to create standing orders
It’s easy to create, edit, and cancel recurring orders from your online thermofisher.com account. This streamlined process improves transparency and set-up time, while maximizing efficiency with these features:
- Visibility—easily see order details, frequency, and key information
- New recurring orders—create standing orders for delivery on a regular schedule of your choosing
- Record keeping—download a .csv copy of your order
- Collaboration—share your recurring order with others
- Order status and tracking—quickly see order status and the next shipment date for each order
Step by step
Go to thermofisher.com and log in to your account from the "Sign in" drop-down menu. If you don’t have an account, select Create Account instead to register for an account.
Note: The email address used to register should match the email address used for existing recurring orders.
Select Recurring Orders from the left-hand navigation bar of your account page.
From this page, you can create a new recurring order and view any existing standing orders. Select "Create recurring order" to begin placing your new order.
Note: If you do not see your current standing orders, please contact Customer Care at firstname.lastname@example.org or call 1-800-955-6288, option #8, ext. 46138.
Step 4 - Account information
Name your order series and select a linked account to populate shipping and billing information. You can update this information from the profile section of your online account.
Products and pricing
Enter the catalog number, quantity, and reserve number, if applicable. Reserves will add up to 3 days to process. If a product cannot be purchased via recurring order, an alert will appear advising the removal of the item.
Select "Save items" if the order is complete or add more rows to enter more products.
Identify the shipment frequency (weekly, monthly, or custom), how often, and on what day of the week (Monday–Thursday).
Choose the order duration by period or number of shipments. Shipment date refers to the date your items will be shipped.
Choose an existing purchase order (PO) number or enter a new PO number. Add in a PO reference or contract label to be included in the order documentation.
Special instructions and email preferences
Enter special instructions if needed; this can increase processing time by up to 48 hours. Edit email preferences to add additional email addresses to receive the shipping confirmation or invoice.
Apply a quote or promotion number to the "Enter a quote or promotion" field. An alert will appear if a quote number expires during the duration of the series.
Select "Submit recurring order" or "Save the draft for later."
Note: Customers will pay the list price marked on the day of shipment.
Once submitted, you will receive a confirmation email. You can print, download, or share the recurring order details with coworkers who have a thermofisher.com account.
Customers can edit or cancel a shipment provided it is not within 8 days of the shipment date.
After selecting Edit, you can change the shipment date and/or quantity, cancel the item, or cancel the shipment.
When finished making edits, select "Save changes."
When selecting Cancel, a pop-up will appear that confirms your desire to cancel the order.
Questions? Please email Customer Care at email@example.com or call 1‑800‑955‑6288, option 8, ext. 46138.