Access software updates, get information on service plans and spare parts, and learn about instrument services—all designed to help you get the most out of your instruments and maximize your lab’s productivity.

Instrument product support is arranged in the tabs below. Click on the tab that corresponds to the brand of instrument you own. You’ll see the instrument categories for that brand listed on the left and the corresponding product support links on the right.

Find support for your instrument brand below

Anaerobic systems
Autoclaves
Automated dispensing systems
Automated plate storage
Bio safety cabinets
Cell washers
Centrifuges
Cryoperservation systems
DNA/RNA purification
Electrophoresis
Environmental chambers
Freeze dryers
Frezers
Furnaces
Gel dryers
Gel pumps
Hybridization ovens

Incubators
Microplate readers
Mixers
Ovens
pH meters
Refrigerators
Rotators
Rotors
Sealers
Shakers
Stirrers
Thermal cyclers
Ultra-low temperature freezers
Vacuum concentrators
Water analysis
Washers
Water baths
Water purification products

User Manuals
   Currently sold instruments: search manuals database
   Retired instruments: browse Knowledge Base

Spare parts
Find spare parts for lab equipment.
   Find parts

Instrument Repair Request
   Request a repair

Looking for maintenance plans, remote service plans, refurbished instruments, instrument financing, compliance, validation, and calibration services, or informatics services?
    See Instrument Services 

Automated cell counters
Automated sample prep instruments
Cell imaging systems
Flow cytometers
Gel electrophoresis systems
High-content screening (HCS) platforms
Mixers (HulaMixer™ sample mixer)
Power supplies
Real-time PCR (7300, 7500, 7900, QuantStudio™, StepOnePlus™, and ViiA™,  instruments)
Sample quantification systems
Sequencers (Sanger sequencers and Ion Torrent™ next-gen sequencers)
Thermal cyclers (GeneAmp™, ProFlex™, SimpliAmp™, Veriti™ and 2700/2720 systems)
Transfection systems
Western blot transfer and detection systems

User Manuals
   Currently sold instruments: search manuals database

Instrument Repair Request
   Request a repair

Application support
Find application-specific help and resources for Applied Biosystems, Gibco, Invitrogen, and Ion Torrent products.
   Application Support Centers

Software, patches, and updates
Looking for software, patches, and updates for Applied Biosystems, Invitrogen, and Ion Torrent instruments? Login at Instrument Management and find the link in the left-side navigation.

Looking for maintenance plans, remote service plans, instrument financing, compliance, validation, and calibration services, or data analysis and data storage services?
   See Instrument Services 

 

Chromatography
Ion chromatrography
Mass spectrometry
Molecular spectroscopy
Elemental analysis

User Manuals
   Currently sold instruments: search manuals database
   Retired instruments: browse Knowledge Base

Spare parts
Find spare parts for scientific instruments.
   Find parts

Instrument Repair Request
   Request a repair

Looking for maintenance plans, remote service plans, refurbished instruments, instrument financing, compliance, validation, and calibration services, or informatics services?
    See Instrument Services