Maximize Uptime and Elevate Performance with Thermo Fisher Scientific FlexCare Services

In the world of bioprocessing, reliable equipment is the backbone of successful operations. At Thermo Fisher Scientific, we understand this crucial need and have developed FlexCare service plans to help facilitate your single-use equipment operation at its peak, allowing you to focus on innovation and productivity.

FlexCare service plans—tailored to your needs

From small-scale operations to large enterprises, FlexCare service plans are designed to meet your specific needs. Whether you are managing a few units or scaling across multiple sites, our service plans offer flexible options to help promote optimized performance and reliability.

Benefits of FlexCare services

• Predictable costs: With all-inclusive pricing for maintenance and repair parts, you can keep your budget in check without any surprises.
• Proactive maintenance: Scheduled service visits and proactive problem-solving aim to prevent downtime and help ensure your equipment is always ready for use.
• Dedicated support: Get priority response times and knowledgeable technical assistance whenever you need it.

Overview of service plans

FlexCare services* offer four distinct service plans to cater to different operational scales and needs:

• Extended warranty: For those purchasing new systems, an extended warranty option is available, offering long-term reliability and peace of mind.
• Essential plan: Ideal for smaller operations, unlimited repair service offering remote technical support with response times by the next business day and on-site visits within 3 business days. One preventive maintenance visit and loyalty discounts are also included.
• Premier plan: For operations where uptime is critical, this plan aims to provide faster response times with same-day remote support and on-site visits within 1–2 business days, and spare parts are included. One preventive maintenance visit and loyalty discounts are also included.
• Enterprise plan: Designed for large-scale production facilities managing 25+ assets, this fully customizable plan offers a more tailored white glove service with options such as same-day remote and on-site support, onsite training, consumables support, and so much more.

*Response times listed above reflect typical expectations. We make every effort to meet them, but actual times may vary due to request complexity, volume, or other unforeseen factors. Weekends and holidays are excluded unless included as part of the Enterprise service package selection.

Reliable, cost-effective support

With decades of experience in bioprocessing technologies, Thermo Fisher Scientific’s global network of experienced professionals is dedicated to providing reliable and cost-effective support. Help maximize your productivity and ensure the reliability of your bioprocessing equipment with Thermo Fisher Scientific FlexCare services.