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Services and support
When you invest in Thermo Scientific CO2 incubators, you not only benefit from top-quality product performance, but you can also enjoy peace of mind with world-class service solutions provided by the Unity Lab Services team. Keep focused on what matters. We’ve got your back.
Services are available in select locations and may vary. Please contact your sales representative to confirm availability.
Equipment service plans
Our service plans are designed to support your equipment throughout the lifecycle—from purchase through the factory warranty period and beyond.
For new equipment purchases, we offer service plans that set the foundation for long-term performance:
- Regulatory Assurance plans (new purchase & in-warranty) are designed for labs in regulated environments, combining service coverage with compliance support to keep you audit-ready from day one.
- Total Care warranty delivers comprehensive coverage from the start, helping protect your investment with full-service support and predictable costs.
As your equipment moves beyond its factory warranty, we continue to support your lab with flexible options that match your operational and budget needs:
- Regulatory Assurance plans (after warranty) give compliance-driven support, helping regulated labs maintain consistency and confidence over time.
- Total Care service plan delivers comprehensive repair coverage, our faster on-site response commitment, preventive maintenance, and more—ideal for labs requiring full repair coverage at the best value.
- Tech Direct service plan provides discounted repair coverage, our fast on-site response commitment, preventive maintenance, and more—ideal for labs seeking reliable uptime on a budget.
On-demand services
Our on-demand services provide pay-as-you-go flexibility, so you can access the support you need, exactly when you need it.
- Compliance services: count on us to stay audit-ready with calibration, installation qualification, operational qualification, performance testing (temperature mapping) and requalification.
- Preventive maintenance: extend the life of your equipment; typical procedures include overall general inspection and cleanup, replacement of worn parts, general performance testing, tuning, and more.
- Start-up services: let our experts ensure you’re set up for success from installation day onward.
Equipment parts
For U.S. customers, our eStore makes it easy to purchase thousands of replacement parts for your equipment. Search by equipment model, SKU, or part number to quickly find what you need.
For customers outside the U.S., please contact us to order parts.
Services Central
Managing services for your equipment has never been easier. Services Central is a centralized online platform available in select European countries that enables you and your colleagues to request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more.