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Services and support
Maximize the performance of your remote monitoring system with expert support from our Unity Lab Services team. Our specialized service solutions help ensure reliable operation, faster implementation, and long-term system stability.
- Professional installation/start-up by factory-trained field service engineers
- Compliance support to help you stay audit-ready
- Digital remote capabilities for faster troubleshooting and resolution
- Corrective and preventive maintenance service to minimize downtime
Compliance services
Designed with you in mind, our comprehensive portfolio of compliance services offers a single-source solution. Our services are fully customizable to meet your specific needs and help ensure audit-ready data.
Calibration
Annual calibration is a key part of making sure that your remote monitoring system is operating within specified limits. Our global calibration network uses advanced metrology techniques to support your annual calibration schedule and alignment with ISO 9001 and ISO/IEC 17025 requirements.
Installation qualification (IQ)
Documented verification that the equipment installation site and environment meet the manufacturer’s specifications and user requirements.
Operational qualification (OQ)
Documented verification that the equipment (as installed) is operating as intended according to manufacturer’s specifications.
Requalification
Documented verification that equipment (as installed) continues to operate as expected by the manufacturer’s specifications and conforms to standards and requirements throughout the equipment lifecycle.
Preventive maintenance
Routine inspections that use standard procedures to help ensure equipment performance is at or near the same level achieved at installation.
Service plans
Smart-Vue Pro
Your remote monitoring needs are unique, and our comprehensive service portfolio is designed to provide the right level of support tailored to your specific requirements.
Entitlements |
Remote Support |
Tech Direct |
Total Care |
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RSRMSVPRO |
TECRMSVPRO |
CARERMSVPRO |
Remote technical support, unlimited |
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Annual preventive maintenance |
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Battery replacement* |
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Data logger firmware updates |
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Corrective service |
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OEM spare parts |
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*Provided with annual preventive maintenance when applicable to hardware.
Services are available in select locations and may vary. Please contact your sales representative to confirm availability. Learn more
For Research Use Only. Not for use in diagnostic procedures.