GeneChip™ System 3000Dx v.2 - FAQs

View additional product information for GeneChip™ System 3000Dx v.2 - FAQs (00-0334)

6 product FAQs found

What do the three lights on the front panel of the GeneChip System 3000Dx v.2 (Cat. No. 00-0334) scanner indicate?

The three lights (green, yellow, and blue) indicate the scanner's various states:
- Green OFF; Yellow OFF; Blue ON: Initial boot up
- Green ON; Yellow ON; Blue ON: Scanner boot up
- Green OFF; Yellow ON; Blue ON: Laser warm up
- Green OFF; Yellow Flashing; Blue ON: Scanner in error
- Green ON; Yellow OFF; Blue ON: System is ready
- Green Flashing; Yellow OFF; Blue ON: Scan in progress

Find additional tips, troubleshooting help, and resources within our Microarray Analysis Support Center.

What are the humidity and temperature specifications for the GeneChip System 3000Dx v.2 (Cat. No. 00-0334)?

For the GeneChip System 3000 Dx v.2, here are the recommended humidity and temperature specifications:
- Operating Humidity Range: 10 to 90 % RH (non-condensing)
- Operating Temperature Range: 15 to 30 degrees C

Find additional tips, troubleshooting help, and resources within our Microarray Analysis Support Center.

Is there another way to access data from the GeneChip System 3000Dx v.2 (Cat. No. 00-0334) when the network data share has failed?

If the data files such as DAT and CEL have not been transferred to the network yet, you can run the archive step. This will transfer the files to the archives DVD, along with regular Test Request metadata. The naming may be a little harder to follow using this method. You will need the included ARR files, in order to correctly link the related files.

Find additional tips, troubleshooting help, and resources within our Microarray Analysis Support Center.

When I tried to create a test request in the Affymetrix Molecular Diagnostic Software (AMDS), I received an error stating that the test request already exists. How do I resolve this issue?

We recommend checking the non-active worklist and archiving and purging that worklist from the system. Without regular purging, the increasing number of requests in this worklist can inhibit the software. After the non-active worklist is cleared out, recreate the test requests and proceed with processing.

Find additional tips, troubleshooting help, and resources within our Microarray Analysis Support Center.

I scanned my arrays using the Affymetrix Molecular Diagnostic Software (AMDS), but my data files were not moved to the server and remain in a "Pending" status. How do I resolve this issue?

This means that the scan results are still in the system, but there are too many test requests in the non-active worklist, preventing the system from moving the results to the server. We recommend checking and clearing out the non-active worklist in the system by performing both the "Archive" and "Purge" functions. The system should be rebooted after the "Archive" and "Purge" are both complete. The arrays do not have to be rescanned as the data are already in the system.

Find additional tips, troubleshooting help, and resources within our Microarray Analysis Support Center.

What type of printer is compatible with GeneChip System 3000Dx v.2 (Cat. No. 00-0334)?

Any locally attached color laser printer should be compatible.

Note: A Field Service Engineer (FSE) must install the printer. The user can-not install the printer themselves.

Find additional tips, troubleshooting help, and resources within our Microarray Analysis Support Center.