I am unable to download the current software update for the QuantStudio 5 Real-Time PCR System from the Thermo Fisher website. Why?
We recommend trying different browsers (Google Chrome, Firefox, and Microsoft Edge) and/or removing cookies from your browser. If this does not resolve the issue, please contact Technical Support at techsupport@thermofisher.com.
Is the black frame removable from the QuantStudio 3 and 5 Real-Time PCR Systems 96 well, 0.2 ml block?
We do not recommend physically removing the black frame. It is necessary for the plates to fit properly and should stay on the instrument. If it has been accidently removed or lost, please contact ICS to replace the spare part at (800) 9550-6288 options 3-2 or email technicalhardwaresupport@thermofisher.com.
Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.
On which real-time PCR instruments can I use the Quantifiler Duo DNA Quantification Kit?
The Quantifiler Duo DNA Quantification Kit has been optimized and validated for use on the Applied Biosystems 7500 Real-Time PCR System and the Applied Biosystems Human Identification (HID) QuantStudio 5 Real-Time PCR System.
How does the HID Real-Time PCR Software v1.4 differ from the previous version, v1.3?
HID Real-Time PCR Software v1.4 includes the same feature set as version 1.3 and runs on Windows 10 as well. The difference is that HID Real-Time PCR software v1.4 is designed to be compatible with the latest QuantStudio 5 firmware version 1.5.1.