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QuantStudio™ 5 Real-Time PCR System for Human Identification, 96-well, 0.2 mL, laptop - FAQs

View additional product information for QuantStudio™ 5 Real-Time PCR System for Human Identification, 96-well, 0.2 mL, laptop - FAQs (A34321)

8 product FAQs found

I am unable to download the current software update for the QuantStudio 5 Real-Time PCR System from the Thermo Fisher website. Why?

We recommend trying different browsers (Google Chrome, Firefox, and Microsoft Edge) and/or removing cookies from your browser. If this does not resolve the issue, please contact Technical Support at techsupport@thermofisher.com.

What is the admin pin for QuantStudio 3 and 5 Real-Time PCR Systems?

If the admin PIN has not been changed, 1234 should work. If it does not work, you can also try 0000.
However, if the admin PIN has been changed and none of the above PINs work, follow the instructions in the QuantStudio 3 and 5 Real-Time PCR Systems manual, page 100.

Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.

Is the black frame removable from the QuantStudio 3 and 5 Real-Time PCR Systems 96 well, 0.2 ml block?

We do not recommend physically removing the black frame. It is necessary for the plates to fit properly and should stay on the instrument. If it has been accidently removed or lost, please contact ICS to replace the spare part at (800) 9550-6288 options 3-2 or email technicalhardwaresupport@thermofisher.com.

Find additional tips, troubleshooting help, and resources within our Real-Time PCR and Digital PCR Instruments Support Center.

On which real-time PCR instruments can I use the Quantifiler Duo DNA Quantification Kit?

The Quantifiler Duo DNA Quantification Kit has been optimized and validated for use on the Applied Biosystems 7500 Real-Time PCR System and the Applied Biosystems Human Identification (HID) QuantStudio 5 Real-Time PCR System.

How does the HID Real-Time PCR Software v1.4 differ from the previous version, v1.3?

HID Real-Time PCR Software v1.4 includes the same feature set as version 1.3 and runs on Windows 10 as well. The difference is that HID Real-Time PCR software v1.4 is designed to be compatible with the latest QuantStudio 5 firmware version 1.5.1.

What are the system requirements for the HID Real-Time PCR Analysis Software?

The HID Real-Time PCR Software is designed to run on both the instrument computer and stand-alone desktop computers, and they must meet the following system requirements:

Recommended requirements

Pentium 4 or compatible processor, 2.0 GHz (minimum 1.2 GHz)
• 1 GB RAM
• One hard drive with 10 GB available
• 20/48X IDE CD-ROM drive
• USB v2.0 (minimum v1.1)
• Ethernet network interface adapter (10BASE-T)

Compatible operating systems
• Microsoft Windows 10

Firmware
• Gv2.10 for 7500
• HID Real-Time PCR Analysis Software v1.4 requires QuantStudio 5 firmware version 1.5.1

What instrument can I use with the Quantifiler Trio and HP DNA Quantification kits and HID Real-Time PCR Software quantification solution?

The Quantifiler Trio and HP DNA Quantification kits and HID Real-Time PCR Analysis Software v1.3 have been validated to perform on the Applied Biosystems 7500 Real-Time PCR System.*

HID Real-Time PCR Analysis Software v1.4 has been validated to perform on the Applied Biosystems QuantSudio 5 and 7500 Real-Time PCR Systems.

* When used for purposes other than human identification, the instruments cited are for Research Use Only. Not for use in diagnostic procedures.

Is the HID Real-Time PCR Analysis Software compatible with Microsoft Windows 10?

Yes, the HID Real-Time PCR Software versions 1.3 and 1.4 run on both Windows 10.