NanoDrop Eight UV-Vis Spectrophotometer - FAQs

View additional product information for NanoDrop Eight UV-Vis Spectrophotometer - FAQs (NDE-GL)

13 product FAQs found

Which is the best DNA or RNA quantification instrument?

All of the DNA instruments offered by Thermo Fisher Scientific are of excellent quality. To find the right instrument to quantify DNA or RNA in your lab, explore the detailed comparison of UV-Vis spectrophotometers and fluorometers. Things like sensitivity, throughput and budget may be initial considerations when selecting a DNA quantification instrument. You may also consider whether you need target specificity, sample purity information, RNA quality information, or broad dynamic range.

Find additional tips, troubleshooting help, and resources within our Nucleic Acid Quantification Support Center.

What is the difference between UV and fluorescence DNA quantification? Which DNA quantification technology should I choose?

UV and fluorescence technologies work differently to quantify DNA. UV quantification relies on the intrinsic absorptivity of DNA and RNA molecules, while fluorescence quantification uses dyes that specifically bind to your molecule of choice. With UV technology, quantification isn't as sensitive, but it has a broader dynamic range and also gives data about sample purity‒plus it is faster because there is no reagent prep. With fluorescence technology you get higher sensitivity and molecule-specific data, but it has lower dynamic range and reagent prep is required. The technology you need will depend on what features are important for your lab and experimentation.

Find additional tips, troubleshooting help, and resources within our Nucleic Acid Quantification Support Center.

After servicing NanoDrop instruments, do you provide a service report listing the repairs made to the instrument?

A report is shipped back with each NanoDrop instrument listing the services that were performed and any parts that were replaced. We also provide you with an Instrument Certification Sheet which shows that the instrument passed recalibration and recertification.

Do you provide “as found” and “after service” data for servicing of NanoDrop instruments?

If you specifically request “as found” and “after service” data when setting up the NanoDrop instrument service, we can provide results of a Performance Verification before and after the servicing.

Will you send me a shipping label or can I use my own shipping provider to send in a NanoDrop instrument for servicing?

Upon receipt of confirmation of payment method, we will provide you a FedEx return shipping label and shipping instructions. Alternatively, we will waive the shipping cost if you decide to use your own carrier.

Do I need a special shipping box for my NanoDrop instrument to send for servicing? If so, would you supply the shipping box and what is the cost?

The NanoDrop 2000/2000c, NanoDrop 8000, NanoDrop Eight, NanoDrop Lite, NanoDrop Lite Plus, and NanoDrop One/OneC instruments all need to be shipped in their original shipping box and packing foam. If you do not have those materials, we will send you a box and packing foam at no cost. The NanoDrop 3300 instrument can be shipped in any box you may have available.

Does the NanoDrop instrument service cost include part replacements?

The cost for NanoDrop instrument service does not include any parts. If a part replacement is needed, we will contact you to obtain your authorization to replace the part.

How do I pay for service for my NanoDrop instrument?

You can pay for NanoDrop instrument service with a purchase order or credit card. We accept Master Card, Visa, or American Express.

What is the turnaround time for servicing NanoDrop instruments in the United States and Canada?

The turnaround time for servicing NanoDrop instruments in the United States is 48 to 72 hours. The turnaround time in Canada is approximately 2 days longer, depending upon the time spent in Customs in either direction. FedEx weather-related delays can also extend the turnaround time.

Do you have onsite technicians for servicing NanoDrop instruments in the United States and Canada?

We do not have onsite technicians to perform service for Thermo Scientific NanoDrop instruments located in the United States and Canada. All service for Thermo Scientific NanoDrop instruments is performed by our trained service technicians at our service depot in Madison, WI.

Whom do I contact to initiate service for my NanoDrop instrument?

For NanoDrop instrument service in the United States and Canada, call 877-724-7690 (toll-free) and select option 4 for Technical Support or email nanodrop@thermofisher.com. For international service, please contact your local NanoDrop distributor.

Can I perform my own NanoDrop instrument service?

All service for Thermo Scientific NanoDrop instruments is performed by our trained service technicians at our service depot in Madison, WI.

Which protein assays can I perform using the NanoDrop 2000, NanoDrop One, NanoDrop 8000, NanoDrop Eight, NanoDrop Lite, and NanoDrop Light Plus spectrophotometers?

Visit this website (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/molecular-spectroscopy/ultraviolet-visible-visible-spectrophotometry-uv-vis-vis/uv-vis-vis-instruments/nanodrop-microvolume-spectrophotometers/nanodrop-protein-quantification.html) for useful guidance on protein assays for NanoDrop One, NanoDrop Eight, and NanoDrop Lite spectrophotometers. View this guide (https://tools.thermofisher.com/content/sfs/manuals/T032-NanoDrop-2000-2000c-Protein-Measurements.pdf) for protein assays for NanoDrop 2000 spectrophotometer. View this guide https://tools.thermofisher.com/content/sfs/brochures/T010-ND-1000-&-ND-8000-Protein-Measurements.pdf) for NanoDrop 8000 spectrophotometer. Colorimetric assays such as the Pierce 660 nm, BCA, Bradford and Lowry, are generally used for uncharacterized protein solutions and cell lysates. Proteins that contain Trp, Tyr residues, or Cys-Cys disulphide bonds will absorb in the UV range (i.e., 280 nm) making absorbance spectroscopy a fast, convenient method for the quantitation of purified protein preparations using the Protein A280 application module.