LipidSearch Software does not run or has missing features:
- Read the Installation Notes and make sure your PC meets the minimum requirements.
- Make sure you have installed LipidSearch Software using the Administrator account or with Admin privileges.
- Make sure you have a valid license as described in the Installation Notes.
- If you have a prior installation of LipidSearch Software 4.0/4.1, purchase an upgrade to version 4.2.
- In Windows Server 2012, make sure the Java installation process has sufficient memory: Control Panel > System > Advance system settings > Environment variables
LipidSearch Software crashes the first time you process a Thermo Fisher Scientific raw file.
- Uninstall a prior version of 32-bit MSFileReader that is preventing the use of 64-bit MSFR.
- Update with the latest version of MSFR 3.1 SP4 (x64) from the Thermo Fisher Scientific Mass Spectrometry Software Download site > Demo Software:
https://thermo.flexnetoperations.com/control/thmo/RegisterMemberToAccount
- Make sure System > Configuration settings are setup for 64-bit (x64) data processing.
LipidSearch Software does not display the search details (chromatograms, spectra) or alignment details.
- Uninstall 64-bit Java 8 if it is installed since this prevents running the 32-bit Java 8 applet.
- Uninstall old versions of Java and download 32-bit Java 8 update 171 or higher.
- Make sure you are using Internet Explorer 11 (32-bit) and not the Chrome browser.
LipidSearch Software crashes the first time you process a non-Thermo Fisher Scientific raw file.
- Make sure you have a valid license as described above.
- You need to have the correct 32-bit vendor DLL installed and properly registered in Windows.
- You need to change from 64-bit to 32-bit file processing in the System > Configuration settings: \spiceCmd\x64\SpiceCmd.exe > \spiceCmd\x86\SpiceCmd.exe \spiceCmd\x64\SpiceQuantitationCmd.exe > \spiceCmd\x86\SpiceQuantitationCmd.exe
Find additional tips, troubleshooting help, and resources within our
Mass Spectrometry Support Center.