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Supporting your Glacios Cryo-TEM with innovative support and expert service teams
Exceleration Services from Thermo Fisher Scientific provide a combination of people, tools, and technology designed to help you realize the full potential of your Thermo Scientific Glacios Cryo-TEM. Our expanded service reach leverages data and remote technologies to bring you an accelerated response, optimizing your system’s uptime and performance. We partner with you from pre-installation throughout the entire life of your instrument to help you reach your goals effectively.
- Predictable service events with remote system monitoring
- Increased user efficiency with expert workflow training
- Improved system utilization with regular reviews
- Consistent system maintenance with preventative and corrective services
- Fast on-site response time
Driving your results throughout the life of your instrument
“So, we have this great, ongoing relationship with Thermo [Fisher Scientific]. They helped us with the installation. They’re helping us now with consultation and troubleshooting. And we’re excited to keep that relationship strong, so that we can see where all the technologies will take us in the future.”
Elizabeth Wasmuth
Assistant Professor, Department of Biochemistry & Structural Biology, University of Texas Health Science Center at San Antonio
Service Features
Securely access system insights with the Connected Care Portal
With the Connected Care Portal, you have a safe and secure way to gain insights about your Glacios Cryo-TEM.
The Portal aggregates performance metrics from your microscope and runs in Thermo Fisher Scientific’s secure cloud environment, easily accessible through a web browser. The Connected Care Portal helps you:
- Optimize your system more easily
- Reduce unplanned downtime
- Enhance productivity and build competitive advantage
Customer Success Manager: your personal guide for optimized microscopy
The Customer Success Manager (CSM) is your advocate and contact throughout the life of your instrument. CSMs work collaboratively with account managers, field service managers, and applications specialists to effectively communicate your concerns back to Thermo Fisher Scientific. This collaborative approach helps ensure that your needs are addressed, and your expectations are met.
- Achieve peak performance
- Improve reliability and uptime
- Unlock the full potential of your instrument
Remote System Monitoring: maximize instrument uptime with smart diagnostics
Remote System Monitoring is a key element of Exceleration Services that helps optimize your system’s performance by improving availability and reducing unscheduled, unexpected downtime.
- Maximize uptime and efficiency
- Enhance insights
- Monitor consumables
Site Services that optimize the system environment
Your electron microscope is engineered for high resolution and reliability, but its performance depends on more than its advanced technology and software. Environmental factors like electromagnetic interference, vibrations, acoustics, temperature, and humidity can all cause deviations from system specifications and impact the quality of your data.
Our Site Services Team can help you get the most out of your EM investment, from selecting the right physical placement to maintaining optimal site conditions.
- Minimize risks and maximize uptime
- Stay informed about site conditions
- Avoid unnecessary expenses
- Access expert guidance and support
Comprehensive service options for the Glacios Cryo-TEM
Whatever success looks like to you, Thermo Fisher Scientific is prepared to meet you where you are, delivering impeccable care that prioritizes technical excellence and your unique objectives.
For Research Use Only. Not for use in diagnostic procedures.