At Thermo Fisher Scientific, we know that groundbreaking research and analysis demand excellence and exactness from each aspect of your workflow. No matter your area of focus, we understand that executing process controls and failure analysis and pursuing a variety of research endeavors requires support specifically oriented to your projected outcomes.
Accelerate and Advance for Materials Science SDB
A comprehensive workflow needs comprehensive support across the lifetime of your instrument. With Accelerate and Advance services for Materials Science SDB, our team of applications engineers will help you gain expertise on lamella preparation or another application of your choosing, so you can make the most of your small DualBeam system every day.
Across the warranty period and beyond, Accelerate and Advance for Materials Science deliver system remote monitoring and quarterly consulting to provide visibility into your system and continuously optimize your workflow outcomes. There is even an option for guaranteed uptime to ensure your small DualBeam system is ready to perform whenever you need it.
Service for Materials Science
Our world-class services for Materials Science were developed to facilitate your success and that of your users. Whether you prefer technology-driven support that facilitates fast troubleshooting or a comprehensive offering that provides unlimited on-site service and spare parts, our service experts will match you with a package that respects your budget and delivers uncompromised value.
Services at Thermo Fisher Scientific
With Thermo Fisher Scientific as your partner in service, you will never face a technical challenge alone. No matter which market-leading service you select, our global team of 1,000 highly trained individuals are ready to respond and keep your system running optimally.
When you choose a Thermo Scientific service contract, you gain access to our market-leading service infrastructure. Our global logistics team manages spare part warehouses across the world, quickly expediting shipments to your site when needed. Local technical support teams provide troubleshooting and escalation assistance, and applications experts are available to assist with training and ramping up new workflows. Additionally, our Service Innovation Team continuously invests in analytics, service intelligence and new service delivery methods that help us transform your service experience.
At Thermo Fisher Scientific, our approach to service is personal. You are not just our customer, we are your partner in service—we take pride in ensuring your success. We will meet you where you are and work hard to help you achieve the results that are important to you, while also realizing the best return on your investment.