Services to ensure your equipment is operating at optimal performance.

Our handheld and portable analyzers are built to withstand the challenging situations you encounter in the field and provide you with reliable results, use after use.  Our dedicated support team is ready to provide support long after the sale, so you can confidently pursue your safety and security mission.

Technical support

Our expert technical support team is ready to help you address technical issues with your FTIR, Raman, and NIR technology and equipment. To contact us directly and communicate with a technician about your equipment, email, phone, or fax us here:

Phone (United States): 800.374.1992

Phone (International): +1.978.642.1100

Fax: +1.978.657.5921 (Attn: Customer Support/Training)


Additionally, we offer a self-service support portal to find services, technical support, and materials specific to your equipment.

Spare parts and accessories

Get the spare parts and accessories you need quickly and easily with online ordering for US customers. We offer the most common spare parts 24/7, with a credit card or purchase order. Search by SKU or instrument model, view images of each part before placing your order and enjoy a fast turnaround.


Access training courses that cover topics including, but not limited to, operations, safety, and recommended usage of our technology and equipment. These training courses contain programming to ensure a guided and controlled path through the course material.

Radiation detection monitoring

Discover how you can maximize your equipment investment with radiation detection and measurement instrument services. Select from a wide variety of global radiation detection equipment services, training, calibration, and parts supply to optimize the productivity of your assets while managing the costs of unplanned maintenance and repair throughout the lifecycle of your products.