EVOS cell imaging systems service plans

Keep your EVOS cell imaging systems up and running with superior support

More than 1,000 trained professionals make up the industry’s largest network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery. There’s no time for downtime in your lab. Built on more than 35 years of service expertise, our complete plans for EVOS cell imaging systems help keep your lab up and running.

Benefits of an EVOS cell imaging system service plan:

  • Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified field service engineers
  • Reduce overall repair costs with remote instrument diagnosis and resolution
  • Extend the life of your EVOS cell imaging system and keep it running at peak performance with annual service maintenance

During the system warranty period all costs for travel, labor and parts for repairs are covered. Extended warranty packages are available at the time of instrument purchase.

If you already have an EVOS cell imaging system in your lab, and want to explore our service offerings, visit our Service Selection Tool today to get the right coverage for your instrument—it’s as easy as 1-2-3.

We provide a full range of service options for all EVOS cell imaging systems.

On-site service plans are optimal for labs that have time-sensitive work and need to get their instrument back online quickly. These plans include guaranteed response times in most regions, scheduled planned maintenance, and automatic software updates.

Off-site service plans are the cost-effective choice for customers who can allow their instrument to be sent away for repair—this plan provides a loaner instrument so that customers can maintain productivity while their instrument is being repaired.

Visit our Service Selection Tool to choose your service requirements and receive a personalized service quote.

Planned Maintenance service for EVOS cell imaging systems includes:

  • Computer maintenance (EVOS M7000 only)
  • General maintenance
    • System calibration
    • Mechanical function verification
  • Optics performance tests
    • Clean and test exterior optics
    • Verify Camera
      • Camera rotation
      • Color correction
      • Hot Pixel correction
      • Image quality
      • Image flatness
  • Automated function tests
    • Multicolor overlay (not applicable to EVOS XL Core)
    • Time lapse function
    • EVOS M5000/7000 only:
      • Stitching/tiling quality
      • Autofocus verification
    • Onstage Incubator (If present)
      • Clean and inspect
      • Calibrate sensors
      • Test connectivity

Add qualification services to compliment your service plan. Instrument hardware qualifications for the EVOS cell imaging systems include installation qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications. An IQ/OQ is recommended at installation and when moving the instrument. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.

Contact an instrument qualifications specialist at thermofisher.com/iqoqpq

 During the system warranty period all costs for travel, labor and parts for repairs are covered. Extended warranty packages* are available at the time of instrument purchase.

  EVOS M7000 Imaging System EVOS M5000 Imaging System

Warranty information 1-year standard warranty 1-year standard warranty
Extended warranty packages
(system + extended warranty)
A42844 A40486

For EVOS cell imaging systems already in your lab, request a service quote tailored to your lab’s budget and needs. Visit our Service Selection Tool today to receive a customized quote.

*Extended warranty packages are not available in all regions, please contact your local sales representative or go to Contact Us