Frequently Asked Questions

Yes, click the Forgot Password / Reset Password button and type in the same email you used on the old site. If you can't remember the email address you used previously, create a new account. Customer accounts will be validated within 1-2 business days.

Product support files include safety data sheets, product inserts, data sheet, software analysis files, and more. These support files can be easily accessed by clicking on Documentation & Software from the top navigation bar. 

1. Click on Documents & Software, located in the top navigation bar.
2. The most recent released will automatically display. 
3. To narrow your results:
   • Use Secondary Search Bar - In the secondary search bar, type in the product name, or title of the file you need. Example: HLA Fusion Installation Guide
   • Use Filters - You can also use filters to narrow down your results further by Product Group, Product Line, Language, Type (of document), and Lot/Version.
4. Scroll down to Product Support Files and click on the download button of the file you wish to open. A lock indicates that login is required to download.
   

Software posted on this site can be downloaded at any time and includes an 11-day temporary license that will allow you to begin your evaluation immediately upon installation. A software Activation Key will be required to run the application beyond the 11-day evaluation period.

To order new versions of software and request an Activation Key you must:

1. Place an Order - Contact your One Lambda Sales representative to order an Activate Key for the latest software version. Once the order has been processed an order confirmation including the Activation Key will be emailed directly to you.
2. Activate Software - Upon initial startup, you will be prompted to enter the Activate Key to enjoy full access to your software. You will have eleven (11) days to enter the Activation Key before the software locks up.
3. Offline Activation - If the computer being upgraded does not have internet access you can use the Activation Software portal to activate your software. For more information about this or any other issues review the software Installation Guide or contact Technical Support.

Knowledge Base articles contain information that will help you to perform advanced troubleshooting of products, equipment, and software. These articles can be found on the product detail page of the product you are interested in. Start your search by clicking this button.

1. Under Product and Services, click on Product Catalog, located in the top navigation bar.
2. In the Browse Categories menu, select the category you are looking for.
   Example: Molecular Typing
   
3. Scroll up or down to find the product you need and click on the product name to open the product detail page. 
   You can also narrow down your results further by Product Group, Product Type, Target, HLA Class, Format, Technique, Regulatory.
   Example: AllType FASTplex NGS.
4. Scroll down to Knowledge Base Articles and click on the Title of the file you wish to open.
   You can also narrow down your results by Lot/Version, and Type.

Our RSS feeds allow our customers with a registered site account the ability to subscribe to RSS feeds by a specific product line. When a product support file becomes available, an email and link to that file is automatically emailed to the customer. 

1. Click on RSS Feeds, located in the top navigation bar.
2. The most recent released will automatically display. 

Software posted on this site can be downloaded at any time and includes an 11-day temporary license that will allow you to begin your evaluation immediately upon installation. A software Activation Key will be required to run the application beyond the 11-day evaluation period.

To order new versions of software and request an Activation Key you must:

1. Place an Order - Contact your One Lambda Sales representative to order an Activate Key for the latest software version. Once the order has been processed an order confirmation including the Activation Key will be emailed directly to you.
2. Activate Software - Upon initial startup, you will be prompted to enter the Activate Key to enjoy full access to your software. You will have eleven (11) days to enter the Activation Key before the software locks up.
3. Offline Activation - If the computer being upgraded does not have internet access you can use the Activation Software portal to activate your software. For more information about this or any other issues review the software Installation Guide or contact Technical Support

You can report a website issue at your convenience by completing our online form.

1. Click on Support, located in the right sticky floating menu.
2. In the Support menu, click on Contact Us.
   
3. Select I need help with website 
4. Enter the required fields then click Submit. A technical representative will get back to you within 1-2 business days.