Customer Onboarding

Extraordinary service for extraordinary customers



Thermo Fisher is your partner at the bench—joining with you to evolve your products and services to keep pace with the fast-moving world of science and discovery.


That partnership begins here, with resources to help you navigate the ordering and support process of our broad portfolio of high-quality products, most of which you can order right here on


Have a question now? Let's chat about it. You will see a red pop-up spot in the right corner of your screen indicating when a chat representative is available to talk.


No pop-up? No problem. Send us an email using the link below and we will reply during our next business hours.

The world leader in serving science

Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether they are improving life for patients, protecting our global climate or keeping people safe, our customers look to Thermo Fisher Scientific for innovative solutions. Products and services sold under the following Thermo Fisher brands enable customers to push science and technology a step beyond.

We champion science because we're scientists too.

Your next step: create your account

What are the benefits of registering for an online account?

Help & support

Have questions about online ordering? 

Here is a list of the most common FAQs.

Prefer to talk to someone?

Customer Service: Order placement, order status, product availability, list price quotes and all general inquiries


Call us: 800-955-6288 Option 1

Technical Support: Technical-related product inquiries or troubleshooting


800-955-6288 Option 2

Questions about pricing?
Let us connect you to your sales representative for assistance.

Watch the video to find a self-service tool to link you to the service and support you need.

You may also be interested in:

You are now ready to start your journey with Thermo Fisher Scientific.

You can rely on us to provide you with outstanding products, service, and support.