The benefits of electron microscope service and repair
With their ability to uncover the structure of materials at the nanometer scale, today’s electron microscopes are leading to breakthrough advances in almost every industry. Yet, purchasing an electron microscope is just the first step. Researchers need to know where to install these instruments to minimize environmental interference, how to train their users, optimize their workflows and manage their applications. They must proactively maintain their instruments to minimize downtime and maximize their lifetime use.
When we work with innovators like you, we see your investment as an ongoing partnership. We don’t just fix electron microscopes when they break down. Rather, we work with you throughout the life of your instrument to ensure you meet –and exceed—your specific research goals.
Whether you work for a small lab or a multi-site organization, our next-level support services are designed to help you achieve success. Our approach is personally tailored to each customer’s specific workflow. It’s comprehensive and proactive to help you maximize your instrument’s performance and uptime.
Our comprehensive electron microscope service and support offerings are designed to help our customers maximize performance over the lifetime of their instruments.
The support we offer includes:
- Site preparation guidance to help you set up your facility for success.
- System installation to ensure your electron microscope is properly installed.
- User training to empower your researchers to fully operate the instrument.
- Workflow validation to ensure the efficiency and success of new workflows.
- Application support to troubleshoot issues and help you get the most out of your applications.
- Remote system monitoring to provide visibility into the health of your system and optimize the performance of your electron microscope.
- Troubleshooting and maintenance to increase uptime by quickly fixing any issues as soon as they arise.
We offer our services onsite and remotely, depending on your situation. For example, our Remote Access Program for Interactive Diagnostics (RAPID) is designed to boost uptime and reduce the time it takes to repair issues by offering system and application support through a secure desktop sharing session. Likewise, our Connected Care portal provides system remote monitoring, enabling users to analyze system performance and track system health and support activities. Together, these offerings are aimed at providing the fastest support depending on your needs.
To ensure best-in-class support, we continue to evaluate and improve our services to meet our customers’ evolving needs. Our Service Innovation Team continually invests in analytics, service intelligence and new service delivery methods—all of which are designed to transform your experience by combining the best of technology-driven support and hands-on care.
Better performance, increased uptime, and a longer instrument life all add up to a competitive advantage. Whether your electron microscope powers your academic or industry research, we can match you with a package that respects your budget and delivers uncompromised value. With the unparalleled expertise and innovative support you need, you can focus on what you do best: making breakthrough discoveries that propel society forward.
To learn more about Thermo Fisher Scientific’s approach to support, please see our Electron Microscopy Service and Support webpage.
Sarah Bokich is a Services Marketing Manager at Thermo Fisher Scientific.