Improve your outcomes with a partner in service

At Thermo Fisher Scientific, we understand that your output directly impacts the success of your business. The services we have developed for semiconductor and electronics manufacturers are targeted to support the unique requirements of your markets. Our Perform Service Portfolio offers a wide range of features and packages that help you deliver exceptional results.

Most of the Thermo Scientific Perform Service packages offer software updates and continuous access to Thermo Scientific RAPID remote service and telephone support, ensuring that our technical experts' assistance is always at your disposal. Options for consumables coverage, extended service hours, and targeted uptime can provide additional business-critical support.

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Exceptional results

Thermo Scientific Perform Services will empower your success for the lifetime of your system. Simplify your budget and maximize availability with the extraordinary value and predictable cost of ownership provided by Thermo Fisher Scientific.

  • Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics
  • Keep systems in peak condition with the latest software updates, including licenses and installation
  • Get Thermo Scientific quality parts expedited to your site from strategic global inventories
  • Ensure a rapid response with priority access to Thermo Fisher engineers
  • Experience optimized system function with regular preventive maintenance
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Classic service contract for semiconductor

With a world-class service infrastructure and a suite of comprehensive offerings, Thermo Fisher Scientific service provides an unparalleled quality of support. Most Perform Service options include on-site service, software updates, and RAPID remote diagnostics, in addition to the features shown below.

 Perform Pro ServicePerform Assure ServicePerform Complete ServicePerform Enhanced ServicePerform Edge ServicePerform Ultimate Service
Target on-site response time72-hr response Mon-Fri coverage48-hr response Mon-Fri coverage48-hr response Mon-Fri coverage24-hr response Mon-Fri coverage4-hr response Mon-Fri coverage4-hr response Mon-Fri coverage
Preventive maintenance parts15% discount✓ ✓ 
Corrective maintenance parts15% discount15% discount✓ ✓ 
Consumables coverageOption for PM only OptionalOptionalOptionalOptional
Field service extended hours   Up to 1 hourUp to 2 hourAs needed to meet uptime
Primary engineer  ✓ ✓ 
Account Reviews   Semi-annualMonthlyWeekly
Site Manager   ✓ ✓ 
Extended hours of support    OptionalOptional
Local parts stocking    OptionalOptional
Weekend parts support     ✓ 
Targeted system uptime    ✓  
Guaranteed system uptime     ✓ 

* Contract features subject to availability and may require a minimum number of on-site systems under contract.

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