Accelerate and Advance for materials science transmission electron microscopes from Thermo Fisher Scientific

A comprehensive workflow requires comprehensive service across the lifetime of your instruments.

To effectively pursue new and advanced materials, every piece of your workflow must be expertly managed. During the warranty and post-warranty periods, the Accelerate and Advance offerings for Materials Science TEM can help you improve the speed and reliability of your workflow. It also helps optimize the overall performance of your system while achieving faster time to data.

Materials Science TEM
Accelerate and Advance offerings for Materials Science TEM

Get results faster with the Scientific Workflows App

The Thermo Scientific Talos Guru provides step-by-step guidance and resources to train new users and keep your team productive within the Scientific Workflows App.

Key Features

  • Quickly train new users within days instead of weeks
  • Receive guidance for techniques used infrequently
  • Get help with complex sample orientation and alignment

“I frequently use the Talos Guru to train new operators and students at the microscope. With the Talos Guru, they achieve very good results, comparable to those of TEM experts, and they achieve those even with limited training time.”— Chemical Energy Customer
Scientific workflows app
Scientific workflows app

Securely access system insights with the Connected Care Portal

The Connected Care Portal delivers the insights you need to manage your system and workflow effectively. The secure, on-demand information in the Connected Care Portal will help you:

  • Assess the performance of your instrument across multiple parameters
  • Analyze system performance over time
  • Track system health and support activities
  • Quickly locate reports and other documents
Connected care portal
Connected care portal

Comprehensive service solutions during the warranty period

During the warranty period, our Accelerate offerings deliver innovative digital services. Access to our Scientific Workflows App, featuring the Talos Guru, provides specialized step-by-step guidance to train users quickly and thoroughly. Optimize productivity with insights from the Connected Care Portal and avoid unplanned downtime with System Remote Monitoring. Our expert service engineers provide applications training and support to help you reach your goals.

*Accelerate services available for the Thermo Scientific Talos F200X, F200S, F200i (Scanning) Transmission Electron Microscopes (S/TEMs)
Accelerate: During warranty maintenance servicesStandard warrantyAccelerate EvolveAccelerate Vision
System maintenance services Warranty
Remote support
Preventive maintenance
Corrective maintenance
Spare parts
Telephone support
On-site response time48 hours48 hours48 hours
Value-added services
System Remote Monitoring and proactive maintenance  
“Talos Guru” workflow application 
Connected Care Portal 
On-site application training  2 days
Remote application training and support 24 hours24 hours


Service solutions for post-warranty productivity

After the warranty period, our Advance portfolio continues to provide you with system remote monitoring and applications support while still providing access to the Scientific Workflows App and system performance. You will continue to receive our comprehensive on-site maintenance support package, including preventive and corrective maintenance, spare parts, tech support, and a 48-hour on-site response time.

*Advance services available for Talos F200X, F200S, F200i S/TEMs
Advance: Post-warranty maintenance servicesAdvance EvolveAdvance Vision
System maintenance services
Remote support
Preventive maintenance
Corrective maintenance
Spare parts
Telephone support
On-site response time48 hours48 hours
Value-added services
System Remote Monitoring and proactive maintenance 
“Talos Guru” workflow application
Connected Care Portal
Remote application training and support8 hours24 hours

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