Life Science Technical Support Phone Tree
Phone tree option Example keywords/products
Genetic Analysis
  1. Sequencing
  2. Quantitative PCR
  3. Microarray applications
  4. Quantigene Assays
  5. Help routing your call
  1. Sequencing, BigDye, AFLP, SOLiD, PGM, Ion Torrent, fragment library, library prep, ExoSAP-iT
  2. TaqMan, primers and probes, SNP, copy number, protein ligation, digital PCR, OpenArray, HRM, castPCR, protein thermal shift, thermal cycler, pharmacogenomics, gene expression, plastics and plates
  3. GeneChip, Axiom, Clariom, CytoScan, GeneTitan, OncoScan, Eureka, NetAffx
Antibodies and Protein applications Gel electrophoresis, gel staining, Novex, NuPAGE, Bolt, iBlot, myECL Imager, chemi-luminescent detection, Primary and secondary antibodies, antibody purification, immunoassays, Luminex, QuantiGene, Procartaplex, affinity purification, cross-linking, mass spectrometry and HPLC, post-translational modification, protein assays, protein extraction, protein dialysis, protein-protein interaction
Cell Culture and Fluorescent Labeling Detection
  1. Cell Culture, Media, Sera and Stem Cell products
  2. Fluorescent Labeling and Detection including Microscopy
  3. Flow Cytometry products
  4. Help routing your call
  1. Gibco, cell culture, FBS, antibiotics, bioproduction, mammalian and primary cells, serum, media, POROS, Cascade Biologics
  2. Cellomics/EVOS/FLoid imaging systems, fluorescent dyes, Molecular Probes, Click-iT, Countess, FISH, Qubit, Qdot, stains, ViewRNA
  3. Attune, PrimeFlow, FACS
Molecular Biology—DNA & RNA DNA and RNA purification, LCM, Arcturus, RNAi, siRNA, miRNA, IVT, nucleic acid gel electrophoresis, cloning, competent cells, GeneArt, end-point PCR, primers/oligos, reverse transcriptase, SuperScript, Lipofectamine, Neon, electroporation, transfection, VNTI, Genome-editing including CRISPR, nucleic acid sample preparation, protein expression vectors, constitutive expression, inducible expression, transfection, lentivirus, adenovirus.
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