Life Science Technical Support Phone Tree

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Genetic analysis

1. Sequencing, Microarray and Human Identification

Sequencing, BigDye, GeneMapper, Ion Torrent, Ion AmpliSeq, Fragment Analysis, 3500, Genexus, GeneStudio S5, SeqStudio, Torrent Suite, Microarray, GeneChip, Axiom, Clariom, CytoScan, GeneTitan, OncoScan, Eureka, NetAffx, Human Identification, Forensics, Quantifiler, GlobalFiler, Genemapper IDX, RapidHIT ID

2.  Real-time PCR and Accula

TaqMan, primers and probes, SYBR, QuantStudio, Absolute Q, TaqPath, miRNA, qPCR, pathogen detection, Cells-to-CT, SNP, copy number, protein ligation, digital PCR, OpenArray, HRM, castPCR, protein thermal shift, thermal cycler, pharmacogenomics, gene expression, plastics and plates, Accula

Cell culture & fluorescent labeling detection

1. Cell culture

Gibco, cell culture, serum,  FBS, antibiotics, bioproduction,  stem cells, mammalian cells, primary cells,  media, POROS, CaptureSelect, T cell activation & expansion, CTS Dynabeads,  DynaMag magnets, magnetic bead cell isolation, magnetic bead-free cell isolations, cytokines, growth factors, peptones, and advanced bioprocessing

2. Flow cytometry

Flow, Attune, PrimeFlow, BigFoot, cell sorting, FACS, CytPix

3. Fluorescent labeling, detection & microscopy

Cellomics/EVOS/FLoid imaging systems, fluorescent dyes, Molecular Probes, Click-iT, Countess, FISH, Qdot particles, stains, ViewRNA, plate readers and washers

Protein, immunoassays & antibodies applications

1. Immunoassays

Luminex, QuantiGene, ProcartaPlex, ProQuantum, ELISA

2. All other protein applications

Protein electrophoresis and western blotting, 2D electrophoresis, iBright imager, transfer devices (iBlot, Power Blotter) iBind, protein gels, primary and secondary antibodies, protein assays and quantitation (colorimetric and fluorescent),  protein-protein interaction (IP, Co-IP and pulldown), protein-nucleic acid interactions (EMSA, REMSA and ChIP), crosslinking and modification, mass spectrometry reagents, sample preparations (cell lysis and fractionation, protein dialysis, desalting and concentration), purification

DNA & RNA applications

DNA & RNA applications

DNA and RNA purification, KingFisher, LCM, Arcturus, RNAi, siRNA, miRNA, IVT, nucleic acid gel electrophoresis, cloning, competent cells, GeneArt, end-point PCR, thermal cycler primers/oligos, reverse transcriptase, SuperScript, Lipofectamine, Neon, electroporation, transfection, genome-editing including CRISPR and TALEN, nucleic acid sample preparation, protein expression vectors, constitutive expression, inducible expression, transfection, lentivirus, adenovirus, Qubit, Qubit DNA/RNA assays

Laboratory equipment, pipettes, plastics

1. Plastics, including water bottles

Plastic labware including bottles, cryoware, centrifuge tubes, cell culture plastics, plates and dishes, tanks, filterware, tubing

2. Laboratory equipment

Biological safety cabinets, clean benches, incubators, ovens, refrigerators, freezers, cryopreservation systems, centrifuges, rotors, orbital shakers, mixers, vacuum concentrators, water purification systems and water analysis instruments

3. Automated liquid handling and dispensers

Automated liquid handling, Multidrop Combi, SMART, reagent dispensers, bulk dispensing, cassettes, FILLit software, Versette, DART, ControlMate software, MSIA

4. Pipettes and sample storage

Manual pipettes, pipette tips, ALPS sealers, decappers, Pico liquid handlers, Matrix, Versette, VisionMate

Laboratory analytical reagents and fine chemicals

Laboratory analytical reagents and fine chemicals

Organic, inorganic, catalyst, biochemical, biochemistry, liquid chromatography chemicals and reagents, mass spectrometry chemicals and reagents, spectroscopy-grade reagents, metals, organometallics, analytical reagents, chemicals, bioreagents, Alfa Aesar, Acros Organics, Fisher Chemicals, Fisherbrand Bioreagents, precious metals, alloys, electrochemical reagents, heterocyclic compounds, rare earth compounds, conductivity standards, Alfa Aesar ion exchange resins, Fisher ion exchange resins, AmberLite