Frequently Asked Questions

Navigating the New Site

I am already a registered user. Do I need to reset my password?

Yes, click the Forgot Password / Reset Password button and type in the same email you used on the old site. If you can't remember the email address you used previously, create a new account. Customer accounts will be validated within 1-2 business days.

How are the product pages different?

Product detail pages now include all the related product support files as well a related ancillaries, instruments, and software in one location.

  1. Under Product and Services, click on Product Catalog, located in the top navigation bar.
  2. In the Browse Categories menu, select the category you are looking for.
    Example: Molecular Typing
  3. Scroll up or down to find the product you need and click on the product name to open the product detail page. 
    You can also narrow down your results further by Product Group, Product Type, Target, HLA Class, Format, Technique, Regulatory.
    Example: AllType FASTplex NGS.
  4. You will immediately see three sections: Product Support Files, Related Products, and Knowledge Base Articles.
Where are the product support documents and software located?

Product support files include safety data sheets, product inserts, data sheet, software analysis files, and more. These support files can be easily accessed by clicking on Documentation & Software from the top navigation bar. 

  1. Click on Documents & Software, located in the top navigation bar.
  2. The most recent released will automatically display. 
  3. To narrow your results:
    • Use Secondary Search Bar - In the secondary search bar, type in the product name, or title of the file you need. Example: HLA Fusion Installation Guide
    • Use Filters - You can also use filters to narrow down your results further by Product Group, Product Line, Language, Type (of document), and Lot/Version.
  4. Scroll down to Product Support Files and click on the download button of the file you wish to open. A lock indicates that login is required to download.
How do I activate my software?

Software posted on this site can be downloaded at any time and includes an 11-day temporary license that will allow you to begin your evaluation immediately upon installation. A software Activation Key will be required to run the application beyond the 11-day evaluation period.

To order new versions of software and request an Activation Key you must:

  1. Place an Order - Contact your One Lambda Sales representative to order an Activate Key for the latest software version. Once the order has been processed an order confirmation including the Activation Key will be emailed directly to you.
  2. Activate Software - Upon initial startup, you will be prompted to enter the Activate Key to enjoy full access to your software. You will have eleven (11) days to enter the Activation Key before the software locks up.
  3. Offline Activation - If the computer being upgraded does not have internet access you can use the Activation Software portal to activate your software. For more information about this or any other issues review the software Installation Guide or contact Technical Support.
Where are the Knowledge Base articles located?

 

Knowledge Base articles contain information that will help you to perform advanced troubleshooting of products, equipment, and software. These articles can be found on the product detail page of the product you are interested in. Start your search by clicking this button.

 

  1. Under Product and Services, click on Product Catalog, located in the top navigation bar.
  2. In the Browse Categories menu, select the category you are looking for.
    Example: Molecular Typing
  3. Scroll up or down to find the product you need and click on the product name to open the product detail page. 
    You can also narrow down your results further by Product Group, Product Type, Target, HLA Class, Format, Technique, Regulatory.
    Example: AllType FASTplex NGS.
  4. Scroll down to Knowledge Base Articles and click on the Title of the file you wish to open.
    You can also narrow down your results by Lot/Version, and Type.
Where do I access RSS feeds?

Our RSS feeds allow our customers with a registered site account the ability to subscribe to RSS feeds by a specific product line. When a product support file becomes available, an email and link to that file is automatically emailed to the customer. 

  1. Click on RSS Feeds, located in the top navigation bar.
  2. The most recent released will automatically display. 
How do I activate my software?

Software posted on this site can be downloaded at any time and includes an 11-day temporary license that will allow you to begin your evaluation immediately upon installation. A software Activation Key will be required to run the application beyond the 11-day evaluation period.

To order new versions of software and request an Activation Key you must:

  1. Place an Order - Contact your One Lambda Sales representative to order an Activate Key for the latest software version. Once the order has been processed an order confirmation including the Activation Key will be emailed directly to you.
  2. Activate Software - Upon initial startup, you will be prompted to enter the Activate Key to enjoy full access to your software. You will have eleven (11) days to enter the Activation Key before the software locks up.
  3. Offline Activation - If the computer being upgraded does not have internet access you can use the Activation Software portal to activate your software. For more information about this or any other issues review the software Installation Guide or contact Technical Support
How do I report a website issue?

You can report a website issue at your convenience by completing our online form.

  1. Click on Support, located in the right sticky floating menu.
  2. In the Support menu, click on Contact Us.
  3. Select I need help with website 
  4. Enter the required fields then click Submit. A technical representative will get back to you within 1-2 business days.

Products and Services

Do you have a COVID antibody test?

Our LABScreen COVID Plus assay, a multiplex bead-based assay, is the most comprehensive COVID-19 antibody test with five unique targets and, along with HLA antibody testing, is designed to deliver a complete picture of the patient's antibody profile.

What is the Molecular Microscope® Diagnostic System?

The Molecular Microscope Diagnostic System is also known as MMDx and is a Laboratory Developed Test that uses a GeneChip™ Custom Microarray to measure mRNA transcript levels in biopsies along with extensive big data derived from individuals and populations. The system combines these technologies to deliver objective and reproducible transplant biopsy assessments on a molecular level. MMDx complements conventional biopsy processing to improve the assessment of rejection and injury in transplanted organs.

How do I order MMDx Specimen Kits?

MMDx-Heart and MMDx-Kidney complement conventional biopsy processing to improve the assessment of rejection and injury in transplanted organs.

Your Specimen Kit Includes 

  • Instructions for Use 
  • Specimen tube with RNAlater™ and labels 
  • Return containers and pre-paid shipping labels 

Here's how it works:

  1. Request free Specimen Collection Kit
  2. During the standard biopsy procedure, take a sample and place in RNA later
  3. Package and ship biopsy sample to laboratory
  4. Report is posted on a secure portal within 1-2 business days
Contact Us
Can't find what you need? Contact us and a support team member will assist you.