Trusted technical support

The quality of your results matters. That's why we've assembled a highly skilled team of Support and Applications Specialists with over 100 years of combined forensic experience to ensure your success with Life Technologies’ instruments, software, and reagents.

Technical Application Specialists and Field Application Scientists are available to answer your technical questions, review data, and make recommendations on how to perform assays and troubleshoot results.

Easy to contact
Our Technical Support team is ready to respond to your needs in the way that is most convenient for you.

We are available to provide support:

  • Over the telephone
  • Through email
  • On-site

Email: HID Customer Support

Call: 1-(888) 821-4HID (4443),
select option #1


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