Product Support Phone Tree | Thermo Fisher Scientific

Phone Tree Options	Example keywords/products
Genetic Analysis
1. 1. Sequencing, Microarray and Human Identification	Sequencing, BigDye, AFLP, SOLiD, PGM, Ion Torrent, fragment library, library prep, ExoSAP-iT, Microarray, GeneChip, Axiom, Clariom, CytoScan, GeneTitan, OncoScan, Eureka, NetAffx, Human Identification
2. Real time PCR	TaqMan, primers and probes, SNP, copy number, protein ligation, digital PCR, OpenArray, HRM, castPCR, protein thermal shift, thermal cycler, pharmacogenomics, gene expression, plastics and plates
Cell Culture & Fluorescent Labelling Detection
1. Cell Culture	Gibco, cell culture, serum, FBS, antibiotics, bioproduction, stem cells, mammalian cells, primary cells, media, POROS, CaptureSelect, T-cell activation & expansion, CTS Dynabeads, DynaMag magnets, magnetic bead cell isolation, magnetic bead-free cell isolations, cytokines, growth factors, peptones, and advanced bioprocessing
2. Flow Cytometry	Flow, Attune, PrimeFlow, FACS
3. Fluorescent Labelling, Detection & Microscopy	Cellomics/EVOS/FLoid imaging systems, fluorescent dyes, Molecular Probes, Click-iT, Countess, FISH, Qubit, Qdot, stains, ViewRNA, plate readers and washers
Protein & Antibodies Applications	Gel electrophoresis, gel staining, Novex, NuPAGE, Bolt, iBlot, myECL Imager, chemiluminescent detection, primary and secondary antibodies, antibody purification, immunoassays, Luminex, QuantiGene, Procartaplex, affinity purification, cross-linking, mass spectrometry and HPLC, post-translational modification, protein assays, protein extraction, protein dialysis, protein-protein interaction
DNA & RNA Applications	DNA and RNA purification, Kingfisher, LCM, Arcturus, RNAi, siRNA, miRNA, IVT, nucleic acid gel electrophoresis, cloning, competent cells, GeneArt, end-point PCR, thermal cycler primers/oligos, reverse transcriptase, SuperScript, Lipofectamine, Neon, electroporation, transfection, genome-editing including CRISPR and TALEN, nucleic acid sample preparation, protein expression vectors, constitutive expression, inducible expression, transfection, lentivirus, adenovirus
Laboratory Equipment, Pipettes, Plastics
1. Plastics, including water bottles	Plastic labware including bottles, cryoware, centrifuge tubes, cell culture plastics, plates and dishes, tanks, filterware, tubing.
2. Laboratory equipment	Biological safety cabinets, clean benches, incubators, ovens, refrigerators, freezers, cryopreservation systems, centrifuge, rotors, orbital shakers, mixers and vacuum concentrators, water purification systems and water analysis instruments
3. Automated liquid handling and dispensers	Automated liquid handling, Multidrop Combi, SMART, reagent dispensers, bulk dispensing, cassettes, FiLLIt software, Versette, DART, ControlMate software, MSIA, assay, cells, ELISA, normalization, serial dilution, PCR, genomics, proteomics
4. Pipettes and sample storage	Manual pipettes, pipette Tips, ALPS sealers, decappers, Pico Liquid Handlers, Matrix equipment, Versette, VisionMate scanners