MagMAX™ Express-96 Standard Magnetic Head

Turn the machine off, and inspect it for any visible damage. Make sure the correct head is being used for the protocol being run. If the machine shows no visible damage, turn it back on. This should reset the machine. If the problem immediately occurs again, turn the machine off and gently move the magnetic head apparatus to the center of its travel path, then turn the machine on again. If the problem persists, the head may need to be realigned by a service call.

A potential cause is that the plastic tip comb has warped slightly due to its design. This is why they are packed in pairs, so that they maintain their shape. Flex the backbone of the tip comb and try again.

This happens sometimes, but it will not affect the yield because the sample has been released from the particles.

There is a pause function if you hit ‘stop' in the middle of a run. If you hit start again, the run continues. If you hit stop twice, the run stops completely. There is no way to begin a run in the middle of a protocol.

If the starting material is too viscous, the magnetic rods will not be able to collect the particles. Dilute the sample and check that the sample has been properly homogenized and lysed.