Are the KingFisher Plastics for 96 deep-well format (Cat. No 97002534) sterile?
No, that specific catalog number (Cat. No 97002534) is not sterile and purity certified. However, there are other KingFisher plates and tip combs which are sterile and purity certified (see the following: Cat. No. 95040460, 97002820, 95040480 and 97002620).
Find additional tips, troubleshooting help, and resources within our Automated Nucleic Acid Purification Support Center.
What alternative do you offer for KingFisher Deep Well 96 Tip Comb, 100 PCS (Compatible with Flex and Presto) (Cat. No. A48438)?
The alternative is KingFisher Plastics for 96 deep‐well format (Cat. No. 97002534). This product is a 96 tip comb for deep‐well magnets that can be used on the KingFisher Flex and Presto instruments.
Find additional tips, troubleshooting help, and resources within our Automated Nucleic Acid Purification Support Center.
I received the KingFisher Flex/KingFisher Duo Prime tip combs and the retaining clips are bent or broken off. When I try to unbend the retaining clips, they break. Can I still use the tip combs if the retaining clips are bent or broken off?
Do not use the tip combs if the clips are bent or missing. Not having clips can cause the tip comb to drop from the holder during the run, which would cause the run to abort. If you received tip combs with bent or broken retaining clips, you can contact Technical Support at techsupport@thermofisher.com to request a free-of-charge replacement.
Find additional tips, troubleshooting help, and resources within our Automated Nucleic Acid Purification Support Center.
What should I do if the tip comb does not load correctly onto my Thermo Scientific KingFisher system?
If the tip does not load correctly onto a Thermo Scientific KingFisher magnetic head, we recommend that you try manually flexing the tips both lengthwise and widthwise to level the tip comb. A video of flexing the tip comb can be found here: https://www.thermofisher.com/us/en/home/life-science/dna-rna-purification-analysis/automated-purification-extraction/kingfisher-systems/resources.html. The video is under "KingFisher Flex" and titled "How to install the magnet head and check the tip comb." Flexing of the tip comb is demonstrated at timepoint 1:35. If that does not work, try a different box or lot of tips. This applies to all KingFisher instruments.
What is the advantage of using the KingFisher Flex instrument with the 24 Deep-Well magnetic head?
The KingFisher Flex instrument with the 24 Deep-Well magnetic head can process larger volumes for each sample (up to 5mL total volume) compared to the KingFisher Flex instrument with the 96 Deep-Well magnetic head.
