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From small-scale to large enterprise operations, we’ve got you covered
At Thermo Fisher Scientific, we understand that reliable equipment is crucial to your bioprocessing operations. That’s why we developed FlexCare services to help your single-use equipment operate at its best while helping you maximize productivity. Whether you’re focused on innovation and speed or optimizing your workflow, FlexCare services can empower your team to stay focused on your important work. We have a selection of service plans designed to meet your needs.
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Decades of experience in bioprocessing technologies |
Global network of experienced professionals and support teams |
Dedicated service—tailored support for every team
For procurement: Help achieve cost predictability, with flexible service agreements designed to align with your budget and procurement cycles
For engineering: Help maximize equipment performance, with technical support and application insights when you need them most
For operations: Help minimize downtime, with fast response times and reliable service coverage
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Flexible options |
Built for single-use bioprocessing |
Predictable costs and no surprises |
Proactive maintenance |
Dedicated support |
Whether you’re managing a few units or scaling across multiple sites, our service plans are tailored to your needs. |
Designed specifically for single-use systems, helping to promote optimized performance and reliability. |
All-inclusive pricing for maintenance, repair parts, and training, to keep your budget in check. |
Help prevent downtime with scheduled service visits and proactive problem-solving. |
Get priority response times and knowledgeable technical assistance as needed. |
FlexCare service plans
| TruService | Warranty Uplift* | Extended Warranty | Essential | Enterprise Requires a 3-year contract |
Exclusive | ||
| Response time** | 5 business days | 3 business day option | 3 business days | 2 business days or less | |||
| Corrective maintenance | 40/80/160 hours | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Preventive maintenance | 40/80/160 hours | Full charges apply | ✔ | ✔ | ✔ | ✔ | |
| Travel | 40/80/160 hours | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Added benefits | PM and repair parts for maintenance | — | Full charges apply | ✔ | ✔ | ✔ | ✔ |
| Personalized onboarding | — | — | — | — | ✔ | ✔ | |
| Service history review and consultation | — | — | — | — | Option | Quarterly | |
| Services account manager | — | — | — | — | — | ✔ | |
| Customizable options | — | — | — | — | — | ✔ | |
Enterprise options: Add or remove PM, 2-day FSE onsite training, spare parts
*Warranty uplift plan: Standard warranty may be uplifted to 3-day response.
**Response times and pricing vary based on the specific requirements of service. We make every effort to meet expectations, but actual timelines may be affected by complexity, volume, location, and other factors. Weekends and holidays are included only if specifically agreed upon as part of the pricing and service package.
***Time on site is based on standard business days and times (M-F) 8/5 local area time and excludes public/bank holidays.
Additional bioprocessing resources
Bioprocessing resources
For Research Use or Further Manufacturing. Not for diagnostic use or direct administration into humans or animals.