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From small-scale to large enterprise operations, we’ve got you covered
At Thermo Fisher Scientific, we understand that reliable equipment is crucial to your bioprocessing operations. That’s why we developed FlexCare services to help your single-use equipment operate at its best while helping you maximize productivity. Whether you’re focused on innovation and speed or optimizing your workflow, FlexCare services can empower your team to stay focused on your important work. We have a selection of service plans designed to meet your needs.
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Decades of experience in bioprocessing technologies |
Global network of experienced professionals and support teams |
Dedicated service—tailored support for every team
For procurement: Help achieve cost predictability, with flexible service agreements designed to align with your budget and procurement cycles
For engineering: Help maximize equipment performance, with technical support and application insights when you need them most
For operations: Help minimize downtime, with fast response times and reliable service coverage
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Flexible options |
Built for single-use bioprocessing |
Predictable costs and no surprises |
Proactive maintenance |
Dedicated support |
Whether you’re managing a few units or scaling across multiple sites, our service plans are tailored to your needs. |
Designed specifically for single-use systems, helping to promote optimized performance and reliability. |
All-inclusive pricing for maintenance, repair parts, and training, to keep your budget in check. |
Help prevent downtime with scheduled service visits and proactive problem-solving. |
Get priority response times and knowledgeable technical assistance as needed. |
FlexCare service plans
FlexCare service plans |
Extended warranty* |
Essential |
Premier |
Enterprise** |
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Response time |
Remote |
1–2 business days |
Next business day |
Same day |
Priority |
On-site |
5 business days |
3 business days |
1–2 business days |
Same day |
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Corrective maintenance |
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Preventative maintenance |
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Exchange parts due to wear |
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Number of visits |
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1 per year |
1 per year |
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Added benefits |
Spare parts |
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Training |
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15% discount |
15% discount |
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* Extended warranty is only available with the purchase of a new system.
** The Enterprise plan is ideal for sites managing 25+ assets or operating large-scale production facilities. Contact us for module details
Reliable, cost-effective, and ready when you need us
Interested in learning more about our FlexCare Services packages? Contact us today, and a representative will be in touch with more details.
Additional bioprocessing resources
Discover areas where you can cut costs and gain efficiency using our integrated calculator.
For Research Use or Further Manufacturing. Not for diagnostic use or direct administration into humans or animals.