Service Level Agreements
For Phadia Laboratory Systems
Invest in peace of mind with a service level agreement for Phadia™ Laboratory Systems.
Quality service that ensures minimum downtime, priority response time, and known costs—all tailored to the individual equipment needs in your lab. A Phadia Laboratory System agreement guarantees the responsive, personal attention you expect from a leading provider of allergy and autoimmunity diagnostic systems. Our national network of service engineers and technical support staff means we can prioritize your laboratory needs whenever and wherever they arise—and you can focus on your clients.
Flexible coverage
We understand that every customer has unique requirements for service. That is why we offer a variety of service agreement levels. You can choose the level of coverage that best suits your needs.
Reduce downtime with priority response
Customers with service contracts receive priority response times and planned preventive maintenance, reducing potential downtime.
Reduce budget uncertainty and unplanned service costs
No hidden costs mean peace of mind. Lock in a multiyear plan today to avoid unplanned service costs and annual price increases.
Service plan features
- Uptime guarantee
- Software updates
- Applications support
- Preventive maintenance
- Training and education
- Relocation assistance
- On-site repairs
- Parts and consumables
- Quality assessment program (Quality Club)
- Technical support
- Diagnostics service (Phadia LabCommunity)
Contact your local Thermo Fisher Scientific representative to learn more about SLAs.
These products may not be cleared for use in your country. Please contact your sales representative for information about specific product availability.
Thermo Fisher Scientific is a global leader in allergy and autoimmune diagnostics.
Support
Along with practice parameters and guidelines for clinicians, Thermo Fisher Scientific provides clinical and laboratory training and support, including enhanced clinical insights beyond results.
50 years
Phadia AB, owned by Thermo Fisher Scientific, has provided continuous diagnostic innovations for more than five decades.
