Service Level Agreements for Phadia Laboratory Systems

Invest in peace of mind with a service level agreement for Phadia™ Laboratory Systems.

 

Quality service that ensures minimum downtime, priority response time, and known costs—all tailored to the individual equipment needs in your lab. A Phadia Laboratory System agreement guarantees the responsive, personal attention you expect from a leading provider of allergy and autoimmunity diagnostic systems. Our national network of service engineers and technical support staff means we can prioritize your laboratory needs whenever and wherever they arise—and you can focus on your clients. 

 


Flexible coverage

We understand that every customer has unique requirements for service. That is why we offer a variety of service agreement levels. You can choose the level of coverage that best suits your needs.

Reduce downtime with priority response

Customers with service contracts receive priority response times and planned preventive maintenance, reducing potential downtime.

Reduce budget uncertainty and unplanned service costs

No hidden costs mean peace of mind. Lock in a multiyear plan today to avoid unplanned service costs and annual price increases.


Service plan features

 

 Uptime guarantee

 

 Software updates

 

 Applications support

 Preventive maintenance

 

 Training and education

 

 Relocation assistance

 On-site repairs

 

 Parts and consumables

 

 Quality assessment program (Quality Club)

 Technical support

 

  Diagnostics service (Phadia LabCommunity)

To learn more about Service Level Agreements (SLAs), contact your local representative.
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These products may not be cleared for use in your country. Please contact your sales representative for information about specific product availability.