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Laboratory Services and Support to Meet Your Lab’s Needs

The healthcare industry is a demanding environment and quality standards continually rise. At Thermo Fisher Scientific, we see each new challenge as an avenue to improve our services and enable our customers to efficiently overcome any obstacle they face—and an opportunity for us to continuously deliver the software, service, and support you have come to rely on.

Software & Services


Quality Club

Confirm your testing quality with Quality Club membership.


Phadia LabCommunity

Maximize the productivity in your laboratory.


Service Level Agreement

Ensure minimum downtime, priority response time, and known costs.


Special Allergen Service

Get allergens designated for research use only.

Our commitment to you

Your laboratory’s needs are our top priority, and we have developed innovative service and software offerings to optimize lab efficiency. Combined with our state-of-the-art operator software, Phadia™ Prime, we offer and guarantee service quality that ensures our customers maximize the value of Phadia Laboratory Systems every step of the way.

From impeccable customer and diagnostic service to technical support, we take care of you, so you can focus on taking care of your clients.  

Tailored support

We continually identify ways to strengthen our partnerships, including personalizing your service experience according to your specific needs, identifying the process that matters most to you, and building confidence in your daily operations. This includes on-site or online training and education options, participation in our Phadia™ LabCommunity and Quality Club programs to establish instrument benchmarks, and service level agreements that guarantee the support you need, when you need it.

Our steadfast partnership delivers a service you can rely on, ultimately helping to ensure that patients receive the most accurate diagnosis.