Explore the “Getting Started” and “Troubleshooting” sections for solutions to top inquiries and common problems. Browse through the “Guides and Tools” section to access comprehensive product-related support resources.

Guides and Tools


Template Preparation and Sequencing Protocols

Ion Chef™ System with Ion S5™ System/Ion S5™XL System

Ion™ Chef System with Ion™ PGM System

Ion Chef™ System with Ion Proton™ System

Ion Chef™ Software User Guide (use with Torrent Suite Software (TSS) v4.4 and greater)

Ion OneTouch™ 2 System with Ion S5™ System/Ion S5™XL System

Ion OneTouch™ 2 System with Ion Proton™ System

Ion OneTouch™ 2 System with Ion PGM™ System

Ion OneTouch™ 2 Isothermal Amplification Kit with Ion PGM™ System

  • Ion Academy: An exclusiveIon-authorized user educational group with live webinar session featuring the latest Ion Torrent information
  • Browse our site for: Training, Events, and Webinars
  • Ion AmpliSeq Designer: The Ion AmpliSeq Designer allows you to design your own AmpliSeq panel using the preloaded genomes or by uploading your own reference sequence. 
Custom Services

Ion Torrent Certified Service Provider Program

Browse our global network of validated service providers that helps enable researchers in small and medium-sized laboratories to get high-quality exome and transcriptome sequencing data generated on the Ion Proton System from small amounts of input material with very fast turnaround. We offer services including whole-exome sequencing, whole-transcriptome sequencing, and targeted transcriptome sequencing.


Ion AmpliSeq Custom DNA Panels

We can create and design customized Ion AmpliSeq Panels to fit your needs. Use our free online assay design tool that connects you directly to our assay design pipeline. Panels can be designed against a number of preloaded genomes, or for any other organism by uploading your own FASTA file reference sequence.

Ion AmpliSeq Community Panels

Leveraging the power of the Ion Community and Ion AmpliSeq technology, we have developed Ion AmpliSeq Community Panels. Designed with leading disease researchers, Ion AmpliSeq Community Panels provide the ability to selectively analyze gene content with the aim of transforming cancer and inherited disease research. Your disease research is greatly simplified with the community-wide availability of these panels. In addition, for maximum flexibility, you will be able to rapidly customize any Ion AmpliSeq Community Panel to advance clinical research to fit your own project requirements.