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From small-scale to large enterprise operations, we’ve got you covered
At Thermo Fisher Scientific, we understand that reliable equipment is crucial to your bioprocessing operations. That’s why we developed FlexCare services to help your single-use equipment operate at its best while helping you maximize productivity. Whether you’re focused on innovation and speed or optimizing your workflow, FlexCare services can empower your team to stay focused on your important work. We have a selection of service plans designed to meet your needs.
Up to 2x faster response times
Decades of experience in bioprocessing technologies
Global network of experienced professionals and support teams
Dedicated service—tailored support for every team
For procurement: Help achieve cost predictability, with flexible service agreements designed to align with your budget and procurement cycles
For engineering: Help maximize equipment performance, with technical support and application insights when you need them most
For operations: Help minimize downtime, with fast response times and reliable service coverage
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Whether you’re managing a few units or scaling across multiple sites, our service plans are tailored to your needs. |
Designed specifically for single-use systems, helping to promote optimized performance and reliability. |
All-inclusive pricing for maintenance, repair parts, and training, to keep your budget in check. |
Help prevent downtime with scheduled service visits and proactive problem-solving. |
Get priority response times and knowledgeable technical assistance as needed. |
FlexCare service plans
| TruService | Warranty Uplift* | Extended Warranty | Essential | Enterprise Requires a 3-year contract |
Exclusive | ||
| Response time** | 5 business days | 3 business day option | 3 business days | 2 business days or less | |||
| Corrective maintenance | 40/80/160 hours | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Preventive maintenance | 40/80/160 hours | Full charges apply | ✔ | ✔ | ✔ | ✔ | |
| Travel | 40/80/160 hours | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Added benefits | PM and repair parts for maintenance | — | Full charges apply | ✔ | ✔ | ✔ | ✔ |
| Personalized onboarding | — | — | — | — | ✔ | ✔ | |
| Service history review and consultation | — | — | — | — | Option | Quarterly | |
| Services account manager | — | — | — | — | — | ✔ | |
| Customizable options | — | — | — | — | — | ✔ | |
Enterprise options: Add or remove PM, 2-day FSE onsite training, spare parts
*Warranty uplift plan: Standard warranty may be uplifted to 3-day response.
**Response times and pricing vary based on the specific requirements of service. We make every effort to meet expectations, but actual timelines may be affected by complexity, volume, location, and other factors. Weekends and holidays are included only if specifically agreed upon as part of the pricing and service package.
***Time on site is based on standard business days and times (M-F) 8/5 local area time and excludes public/bank holidays.
Working at the bench?
Your science never stops—neither should your equipment.
Keep your bench-scale bioprocessing systems running at peak performance with FlexCare Bench-scale service plans.
Designed for 5 L DynaDrive single-use bioreactors and glass vessels alike, our plans deliver fast response times, proactive maintenance, and predictable costs—so you can stay focused on discovery, not downtime.
Key features includes:
- Annual preventative maintenance
- Travel, labor, and parts installed by field service engineers for repairs
- Fast 3-day on-site response for bench-scale equipment
No contract? No problem.
We offer flexible service options to help customers get the support they need without requiring a timebound contract. Our on-demand services make it easy to choose the right level of assistance for your equipment, whether you need a one-time repair, preventive maintenance, qualification, or additional technical support.
Available service packages include
Service |
Description |
Engineered-to-order (ETO) hours |
Prepaid hourly packages offer flexible, on-demand access to Thermo Scientific engineering experts |
Idle restart program |
Bring idle bioprocessing equipment back into production with this service to reduce restart risk and accelerate production readiness |
TruBio recipe automation |
Simplify tech transfer from lab to process development by creating a custom TruBio recipe utilizing our engineers |
Mass flow controller (MFC) calibration |
Help keep your mass flow controller (MFC) calibrated to your designated specifications for excellent process performance |
Preventative maintenance (PM) |
Get your annual preventative maintenance without a contract to help ensure your equipment continues to perform reliably |
Build confidence. Strengthen skills. Get more from your bioprocess systems with on-site training.
Our instructor-led training programs give operators practical, hands-on experience with Thermo Scientific Single-Use Technologies. Designed for both new and experienced users, these courses help teams build confidence, promote consistent operating practices, improve efficiency, and support manufacturing readiness.
Training |
Description |
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DynaDrive Single-Use Bioreactor |
Two-day, instructor-led DynaDrive Single-Use Bioreactor training program featuring hands-on installation and operation of 3,000 L and 5,000 L BioProcess Containers (BPCs) at your facility. |
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imPULSE Mixer |
Instructor-led, on-site training covering BPC installation, inflation, mixing, touchscreen operation, pressure control, and process optimization. |
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TruBio software |
Hands-on Thermo Scientific TruBio Software training covering system fundamentals, process control, calibration, alarms, trend analysis, configuration, and optimization for new and experienced users |
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Additional bioprocessing resources
Bioprocessing resources
For Research Use or Further Manufacturing. Not for diagnostic use or direct administration into humans or animals.