Oracle License for GeneMapper™ Software 5 Client Installations - FAQs

Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.

To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.
You should now be able to install the GeneMapper Software 5 Demo.

If the problem persists, please contact Technical Support by sending an email to techsupport@thermofisher.com for further assistance.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

If you received the error message about insufficient user privileges to start low level driver, you are most likely not logged in locally as the Administrator. Reboot the computer, change the domain to the local computer, and log in as the Administrator.

Right-click on Computer and select Properties. In the System section, look at the System Type and see if you have Windows 7 Professional, 32-bit or 64-bit edition. Write this down, as you will need this information during the install process.
To install the necessary driver:
1. Open a browser and go to https://www.ilok.com/#!home.
2. On the right-hand side of the page, you should see the “Free Download License Support” links. If your computer has Windows 7 Professional, 32-bit edition, select the middle option (“Windows 32-bit XP, Vista, 7, 8”). If your computer has Windows 7 Professional, 64-bit edition, choose the third option (“Windows 64-bit XP, Vista, 7, 8”).
Note: If your browser gives you the choice to Run or Save, save the file. For the Internet Explorer browser, you can choose the location to save the file. For Mozilla Firefox and Google Chrome browsers, the default location to save the file is the Downloads folder.
3. Open the LicenseSupportInstallerWin zip file and go to the Old Installers Folder.
4. Run the InterLok Driver Setup Win (64 or 32).exe file.

You should now be able to install the GeneMapper Software 5 Demo.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

The following capillary electrophoresis secondary analysis software are compatible with Windows 10 (and also Windows 7):

-Sequencing Analysis Software v7
-SeqScape Software v4
-Variant Reporter Software v3
-GeneMapper Software v6
-Minor Variant Finder v1.2
-MicrobeBridge v1.1

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

GeneMapper Software v6 is compatible with the following files:

-3130 series, Data Collection Software v3.0, 3.1, 4
-3730 series, Data Collection Software v3.x, 4.x
-3500 series, Data Collection Software v1.x, 2, 3.x
-SeqStudio Data Collection Software v1.x

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

GeneMapper Software v6 has been extensively tested on Windows 10 Pro and IoT 64-bit version and also Windows 7 SP1 (64-bit and 32-bit version).

If installing on the instrument computer, the update will require a new computer and upgrading of the Data Collection Software as well.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Please visit our Applied Biosystems Genetic Analyzer Freeware and Patches website: https://www.thermofisher.com/sangerpatches

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

When a GeneMapper Project is created, the sample files are not imported into GeneMapper Software, the location of the sample files is mapped within the project and edits are done to the project, leaving the raw data intact. This means that backing up a project will not also back up the files associated with the project. They will have to be backed up separately and reassociated to the project again if they are moved or if the software is reinstalled.

The location of the sample files will either be in the Runs folder (D:/AppliedBio/310/Runs) on the ABI PRISM 310 Genetic Analyzer system or it will be determined by the Results Group in the Data Collection Software on the multi-capillary platforms. If you do not know where that location is, you can go to the Data Collection Software for your instrument and go to the Results Group section (top left corner in Unified Data Collection; for 3500 Data Collection, go to Library and in the Manage section, select Results Group), open the Results Group, and check the Sample File Folder location.

Save the files to the storage media of your choice (CD, DVD, network drive, flash drive). If you are moving projects to a new system or reinstalling GeneMapper Software because of a hard drive failure, then you can move the sample files to the new location or new drive. When you open the project in GeneMapper Software, go to File Associate Samples and browse to the folder containing the samples for the project.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

To export project information, follow the steps outlined below:

1. Go to the Tools menu and select GeneMapper Manager.
2. Click on the tab that contains the file(s) you want to back up or export.
3. Select the file(s) that you want to export. Once they are selected, click on Export at the bottom of the window. (Projects can be selected by group, but the Save display will come up for each selected Project. In all of the other tabs, the files need to be exported one at a time).
4. Browse to the location where you want to save the files and click on Export to save it.
5. Save the files to the storage media of your choice (CD, DVD, network drive, flash drive). If the GeneMapper Software needs to be reinstalled or if you wish to put the information on another system, you can go to the GeneMapper Manager, select the tab into which you wish to import, click on Import and import the files. Once the files are saved, you can delete any old files or projects to conserve or free up space in the database.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

It is useful to back up data in order to protect yourself from data loss, clearing out the Oracle database to keep it from filling up, and/or for sending data to Technical Support for troubleshooting.

In GeneMapper Software, there are 3 locations where you will need to back up data:

1. Panel Manager - contains information on your Panels, Markers, and Bins.
2. GeneMapper Manager - contains information pertaining to the Project itself - Projects, Analysis Methods, Size Standard Definitions, Table Settings, Plot Settings, Matrices (ABI PRISM 310 Genetic Analyzer Only), Cluster Plot Settings, SNP Sets, and Report Settings.
3. Data Files - sample data (.fsa files) that were used in the Project.

Note: Older versions of GeneMapper Software contained an Archive function that would back up the entire database at once. However, the archive could only be reimported into the same instance of GeneMapper Software. If you had a problem that required reinstallation of GeneMapper Software, it would be considered a new instance of the software and the Archive could not be imported into it.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-client-install.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install-instrument.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Before uninstalling, make sure you have your GeneMapper CD/DVD and your registration code for reinstallation. Follow the uninstall instructions for your version of GeneMapper Software. Before attempting to reinstall, verify that you are logged in locally as the Administrator, that your antivirus Software is either off or that you have suspended activity during installation, and that your TCP/IP is installed.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Follow the uninstall instructions for your version of GeneMapper Software. Before attempting to reinstall, verify that you are logged in locally as the Administrator, that your antivirus software is either off or that you have suspended activity during installation, and that your TCP/IP is installed.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Please see the computer requirements below for GeneMapper Software 5:

Minimum: 2 GHz CPU or faster
-2 GB RAM
-1 GB hard disk space for Client
-7.5 GB hard disk space for Full (500 MB on boot drive, 7 GB on drive where GeneMapper Software is installed)

Recommended CPU: Core 2 Duo E8400/3.0 GHz
-4 GB RAM
-1 GB hard disk space for Client
-7.5 GB hard disk space for Full (500 MB on boot drive, 7 GB on drive where GeneMapper Software is installed)

For the GeneMapper Software 5 datasheet, please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-5-datasheet.pdf).

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

GeneMapper Software 5 is compatible with the following files:

-310 PC, Data Collection Software v3.0, 3.1 -3100 series, Data Collection Software v1.0, 1.1, 2.0
-3130 series, Data Collection Software v3.0, 3.1, 4
-3730 series, Data Collection Software v3.0, 3.1, 4
-3500 series, Data Collection Software v1.0, 1.1, 2

Please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-5-datasheet.pdf) to get the datasheet for GeneMapper Software 5

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

GeneMapper Software 5 has been extensively tested on Windows 7 SP1 (32-bit version). While there are some indications that software will run normally on the 64-bit version of Windows 7 SP1, the 64-bit configuration is not officially supported. It is strongly recommended that this software be run on Windows 7 SP1 (32-bit). For a datasheet on GeneMapper Software 5, please click here (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-5-datasheet.pdf).

If installing on the instrument computer, the update will require a new computer and upgrading of the Data Collection Software as well.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.